I made an enquiry about window fitting in flat roof, I had to chase them and eventually they said they didn’t want to be involved, very disappointing. No reason as to why they wouldn’t do the work. No explanation. Will not recommend this company, feel they are rude. The only reason I have given a 1 star is because the lady I spoke to was trying to be pleasant to me.

Had problem with my lock came out straight away and replaced it excellent response all fixed now

Neil from WYW came to sort a couple of issues with our extension - guttering and flashing. He re-engineered both the guttering and the flashing to solve the issues. Neil arrived and completed the work as promised. Things do go wrong occasionally, but it’s the response to these that really matters - and it was just right!

The experience has been a shambles. I d like to say from start to finish but after 5 weeks delay on starting job we are now 5 weeks into build of conservatory and still not finished. They pulled glaziers of job half way through saying they had a more important job to go to leaving us with no glazing in roof even though it was snowing. They have phoned up asking for payments they have already received. Skip is still on drive even though should have been removed 3 weeks ago and was given a date for snagging to be done ( of which there are many) and they didn't show up no phoned call or anything. Do your self a favour avoid like the plague

Replacement glass by fitters Mark and Alan - great job, thank you

From asking for a quote and a guy calling out to give me a quote it was all great. He was meant to get back to me after a couple of days but I had no response. Called the team for an update, they said they would chase up and get back to me. That was nearly a month ago and still no reply. Really frustrating, far from customer centric or acceptable. Needless to say I have given up and now asking for quotes elsewhere.

The mechanism on the only door I have to get outside jammed trapping me inside. I phoned West Yorkshire Windows customer service and Dawn was very helpful and understanding. She arranged for a service engineer Mark Bentley to call. He was here within 45 mins and after climbing in through a window quickly and efficiently rectified the problem.He wore a face mask and socially distance was smartly dressed and had a pleasant and professional personality. So thank you both for the help given.

This was a Conservatory installation in Hull for our daughter. Great advice and consultation by David in sales. However, there was a bumpy start made by builders used from Doncaster. The brickwork was very poor. `This was fed back to HO by trades following that agreed. The whole job was 'rescued' when Jeremy attended to ensure that the Conservatory was completed to an acceptable standard, not brilliant but acceptable. Before this however, we had windows and large French doors installed at our own house and was very pleased with the quality of the product and installation. That's why it's a 4* rating and not a 3*. Over the next few weeks we're having a new conservatory so fingers crossed for a great job that will earn a 5* Review - :-)

West Yorkshire Windows have over the past 10 years fitted replacement windows, doors, and Conservatory doors. The only problem we have had in those 10 years are two faulty window locks, manufactured by third parties, which both were replaced without any problems or questions, good service.

Front door installed a year ago with frame coming away from the wall. Clearly poor installation and fobbed off by WYW saying that it was fair wear and tear and told me to go elsewhere to get it fixed. Basically they said I had slammed the door but I would expect more than 12 month from door frame. Anyone reading this should avoid using WYW.