Daniel and Stephen at the Iron Foundry go shove and beyond to meet residents needs and definitely went the extra mile of there is something extra or out of the box I needed hell with. Really friendly, king and generous guys with a genuine love for their job and looking after the residents. An absolute asset. Samantha

Daniel at The Iron Foundry was helpful and courteous at all times making everyone feel welcome. He does a great job

Very helpful and resolved my issue.

I am a Director of Cedar House, Northampton (CHNL). In 2017 we appointed Encore Estates to manage Cedar House, a 39 Apartment Develpment in Upton, Northampton. We appointed them as we needed a professional experienced Management Agent to handle many problems and issues which existed due the previous Managing Agent. Encore Estates approached all of these problems with determination, commitment and professionalism which meant that these problems and issues were successfully managed. They kept Owners/Tenants fully informed of the problems and proposed solutions which helped hugely as prior to Encore Estates involvement with the Facility there was massive distrust by most Owners/Tenants. Encore introduced excellent communications which resulted in a transparent administration and management system.

I have no complaints about the service I receive from Encore who have managed the building I live in for more than 5 years. We are lucky to have a responsive team looking after us and we to have had to deal with cladding issues. They have been really on the ball with everything.

I have been speaking with Charlotte Badhams recently and I must say she has given nothing but excellent customer service. Responded to every email effectively, kept me up to date on job progress where others may not have. Extremely happy with the outcome of the job. Overall very happy with my experience with Charlotte.

The 2020 fire risk assessment was judged to be 'unacceptable'. No evidence from encore that remedial actions have been taken. Additionally, a reinstatement survey should be completed every 5 years to ensure levels of insurance are adequate. The last survey was done in 2015. A real lack of responsibility and accountability with regards to keeping residents safe or informed with the key issues linked to the estate. The estate manager is extremely poor at responding to concerns and seems to have little knowledge of the estate she manages.

I recently finished my one-year lease at The General and wanted to give a shout out to the wonderful concierge team there, particularly the Head Concierge, Daniel. Daniel was always there to help with any issues or queries, or lend a hand. No request was too difficult, and he was always professional. It is rare to come across such a genuinely lovely and giving individual such as Daniel, and my partner and I both really felt that he brought so much value to our experience while living at The General. We hope he is recognised for his outstanding work and dedication, he really is an incredible asset to Encore. Thanks Dan!

Unusually for managing agents, Encore always respond promptly and efficiently to problems and queries. They know what they are doing, and they do it well.

I recently contacted Levi O'Brien for assistance with providing some new building door entry fobs and she could not have been more helpful and efficient.