I rent the same cabin every three months. It’s a little rough and probably over pay for what it is but my daughter likes that particular cabin and every cabin I have ever rented from BBCC has always been clean and the staff are all great people so I don’t have any reason to look anywhere else. If you don’t put too much thought into it and accept the cabins with their flaws you will have a great time. Only thing that rubbed me the wrong way was they now charge $25 an hour to check in early. The cabin is literally ready to go and sitting empty whenever the cleaning crew is done with it but they charge to go in early where if you stay at the lodge they will let you In as soon as it’s clean, even if it’s 8am as a courtesy for free. Just good business. It bugs me more knowing that I always check out super early allowing them to make extra money on my trips and I do that every three months BUT that where thinking too much will ruin the vacation.

Excellent service as always. I called because I totally forgot what time check in was and could not find my email with the details and she was able to let us check in early.

I have used Cool Cabins several times and I am always impressed with their communication and response times. The only negative is I receive text messages, emails, and info through the app and it can be difficult to find the info when I need it.

I had several questions at the beginning of our trip and the customer service was excellent. I wish I had gotten her name as she was extremely helpful.

Elizabeth was so helpful, patient, and friendly.

Amazing stay as always! Thank You!!!!

Overall, everything was cool. The bed is too small check-in to late. Check out too early.Didn't get to enjoy as much

The cabin was better than pictured and had all the amenities that we could need for our vacation. I loved how they had toys, books, games, a nightlight and white noise machine for the kids. All the rooms had phone chargers set up by the beds which was so convenient. It was very clean and well decorated. The walk to the village was super convenient. We did go during the summer so it was warmer in the house than we would have preferred because there’s no AC really any place in Big Bear. We brought our own standing fans with us and that helped cool it down. I would definitely book through this company again.

The rental worked for our needs, however there were a number of issues that impacted our experience overall. The instructions provided for the rental were generic and did not fully apply to our rental. The hot tub breaker was tripped at some point and was unusable as it would have taken a couple hours to reheat and instructions on how to operate it was not on the instructions (note this was towards the end of our last day so did not reach out to office to resolve). The showers were not properly cleaned (one was full of hair and the other was full of dead flies). Would have appreciated at least a quick rinse had the rental been vacant for a while as evident from the dead flies. The handles for the valves on the showers are not properly attached to the walls so it was difficult to turn on and off. Would be helpful to have a few extra batteries for the remotes as well as some of them were no longer functioning.

Our rental location ( Hakuna Matata) was amazing. The place was spacious and there were a lot of activities in the game room. Fishing from the dock was fun. Only little thing was that the grass/weeds surrounding the dock was a bit overgrown but not a big deal. The rooms were clean and kitchen spacey. We would definitely do this again!