Ordered a fridge freezer with a 10-14 day delivery. Over a month later still nothing so checked the reviews on here and then done more digging. Asked for a refund and phoned 3-4 times a day. Customer service was good (thanks Shawn!) Other than that overall a rubbish experience. Numerous of excuses to why it wasn't delivered. Apparently they were coming Monday... the delivery place had covid.. spoke to someone else and they said it was confirmed for Friday, so I held out hoping. But nothing. Yet still says 10-14 days special delivery on the website. Go somewhere reputable and spend a little bit extra and don't listen to the good reviews on here. They do a bank transfer for the refund but only do a select few for the day. Now if you do online banking I'm sure you are aware to transfer takes a matter of minutes. Makes me wonder how long until they go bust!! Edited to say, when the payment went though (for me to order) it went though to power direct, which made me extremely wary after checking out the reviews. I'm extremely lucky to get my refund so quick!! Edit- don't try and get this taken down appliance group, if I could add screenshot I would!! When refund comes through its from dexter holding ltd, research them!! Research how many different companies at that address!!

I ordered a dishwasher Nov 2020. After a while, excuses for non-delivery, etc., I cancelled the order on 17th Feb 2021 after being told it would be another 8 weeks. Still no refund. Chased several times. No reply from last chase up on 15th March marked Urgent. Trying to raise claim with credit card company, awful process.

i ordered a chest freezer and was told that it would be delivered mid March 2021 , i rang them up to check delivery on the 11 th March and then was told they get back to me on update they did only to say it won't be know until end of April we said yes ok . but then rang and said we are going to cancel done so by Email waiting refund but still not recieved i have rang emailed etc no end of times to be told that they cannot do refund the normal way but do Bac. this is not good enough these people should be made to pay up

Weeks and weeks and still no refund. Some bu@$%%t about a change in payment programmes. Do not buy from this company

AVOID!! Ordered on 22nd Feb. Got fed up of waiting on 17th March. Asked for a refund, told payment system was down they needed my details to do a bacs payment. So I gave them my details. No email response, after a couple of days I called. Told I’ll have it by Thursday (25th) told this on two occasions by two different members of staff. When this wasn’t the case I rang again. Then they decide to tell me it will be 10 working days.. why not just say that? Anyway still no refund! Probably never get it back off of this company. But as I have email proof of them accepting I want a refund and agreeing that they will process it and then haven’t, I contacted my bank and actioned a charge back claim and they’re investigating the company. If you paid by credit card contact your credit card company and action a section 75. They will give you your money back and dispute the amount with this company! Hope this helps anyone who won’t get their money from these B******s!

1 star is too much for this company, absolute appalling customer service who just say what you want to hear, and have no intention of doing what they said they’d do! I placed & paid for an order 14 Feb which I subsequently cancelled 3 Mar due to change in my circumstances, order wasn’t due for delivery until mid Mar. Rang customer services “that’s not a problem they said just send us an email to our cancellation team and a refund will be arranged”. Almost 4 weeks later and after numerous emails and phone calls still no refund! This morning’s call was “we’ll do refund by 1pm and call you to confirm”. I am not wasting anymore of my time listening to an employee of this company fob me off with lie after lie,it’s not acceptable. All I want is my money back so it’s now more of my time claiming it back via credit card company. Oh & Jon at Appliances Direct do not bother sending an automated response to my review I actually don’t care what you have to say, your tin pot customer services team didn’t care what I’ve had to say for the past 4 weeks, also my refund has absolutely nothing to do with Covid so don’t throw that old chestnut in!

Ordered a freezer on 29.12.2020 after waiting 3 months still no freezer decided to cancel order but I'm still waiting for my refund absolutely appalling

Hi everyone this is fake and dick head company please do not buy any items from this company I order 2 months ago they did not send items I call 10 time they sed will give refund but 2 month I did not get items or my money refund they company guy fake and dick head

STRUGGLING TO GET MY MONEY OR APPLIANCE as soo many other people on here by the looks of it. Ordered a chest freezer 3 months ago. Terrible communication. Multiple phone calls emails etc. No sign of my item or refund

Hi anyone else on here been scamed by this company please keep leaving and updating feedback to warn other to stay away this company owes me hundreds of pounds and no communication AVIOD AVIOD Chloe and andy guess you have been scamed to