Hi friends, I had some complications with my BBL surgery. The first hospital rejected me due to some slightly off blood test results. Mono moved me to another hospital and it went ahead 8 hours later. It was only when I was being drawn on that I realised they had changed my surgeon without telling me. I was really angry and considering cancelling. He didn't speak any English either. Mono do not have their own hospital space. I don't even know if my surgeon works for mono or the hospital. It was very last minute and rushed and I didn't get to ask many questions. I decided to go ahead with it and I am happy with the results so far which is reflected in my overall rating. But I did not feel totally safe like I would in my own country. They had disconnected me from my insulin (diabetes) for an hour after surgery which meant my blood sugar started climbing high which is dangerous. I resolved this myself in a few hours but I felt really unwell. I have a good diabetic in team in London I was in touch with about the surgery to help me from before I went out there to prepare for all situations, thankfully. But disconnecting me from insulin and leaving it is dangerous. There's a lot of red tape and paperwork once at the hospital and you have to sign all the forms in Turkish and give a lot of blind trust, otherwise surgery will not go ahead. I was held on my sickest recovery day in the waiting room before a checkup and told I would not get the checkup unless I signed another form about something unrelated. The patient care is hit and miss. Sometimes things get answered, sometimes they don't. But you have to keep asking or it might get forgotten. But they are polite and will try to help as best they can. It will be better in your own country but we all know we come to Turkey because it's well priced. And I think they see so many patients that they have good experience with the surgery itself, but you might not have as much clarity on how they operate. Ask lots of questions!

I went to Mono for my teeth 🦷 I was very happy with care given and my English speaking co ordinater Fatima was amazing. There was a lot of waiting around but worth it. Thank you Mono & Fatima 🙏

That was my second time coming to Mono. It feels like Family here. Fatima, my patient coordinator, was amazing, so kind, helpful, explained everything, really sweetheart ❤️❤️❤️ I became new smile 😁 and I‘m going home New me 🥰 I‘m so thankful for Mono clinic, so great team and good job. We are see you again 🫶🏻

My first experience with mono clinic was wonderful, Büşra and Barris those guys are kind they were guiding me, when I was lost, they gave me all the information I needed, calling me asking me if I am fine. The hotel and services I will go with 100% the Hospitality nice place, hope will coming back soon for my teeth program thanks!!🙏 for all

Everything went perfect as planned really happy with the outcome had some lovely people working with us, can’t wait to see team again, Thankyou Frankfirt and busra

I have just returned home from having my gastric sleeve with the Mono Clinic. I am going to be completely honest with my review as I feel it is only fair to anyone interested in using this company. I have good and disappointing parts. When we arrived at the airport there was no driver waiting for us, we waited in total for nearly 1 hour, and this was after contact my travel consultant. Arrived at the hotel which is lovely and the room was very well furnished and very comfortable. Unfortunately that evening some other guests created quite a commotion, broke the lift, punched a whole in there room door and I believe the police had to be called. We were picked up promptly the next morning to go to the hospital, where I can honestly say the care that I received was second to none, all tests were performed efficiently and I was kept informed every sept of the way, mainly by Baris who was my guide whilst at the hospital. I meet with the surgeon who was very welcoming and informative. Surgery went without a hitch and recovery was very quick and relatively pain free. All sounds good so far. When I first booked this time last year I asked if I could pay by bank transfer as I really didn’t want to carry a large amount of cash, to be informed I could. I asked this question again a few months later and again I was told I could. Approx 3 months before I asked for their bank details so I had them ready for my husband to make the transfer to be told we would get them on the day. I then asked again could the confirm I could still pay by bank transfer 3 days before travelling to be told I had to pay by cash 😡 as you can imagine I was not happy, but what else could I do. Then the day after surgery Baris informed me that the hospital wanted me to pay £70 for the anaesthetic, I point blank refused as I was lead to believe that all medication was included in my packed and had not been told otherwise. I then had to produce message evidence of this. Baris then said that any medication I got at the hospital I had to pay for but any I got at the Mono clinic was included. Again I said I was not paying any more money. Also they don’t tell you that the protein shakes you need after surgery are not included until a week before you travel. Anyway I was checked out of the hospital and taken to the clinic, spoke to the dietitian who is also a great salesperson!!! Protein shakes, liquid vitamins and stuff to stop getting constipation £140 lighter. Then I get told my surgeon had written me a prescription for some medication I needed, blood thinners, painkillers, anti sickness, and stomach protection, thought great…. We go over to the pharmacy opposite and I’m another £40 lighter. None of this was explained at all or had I been informed of that I would need to pay!! That’s why they tell you to take £300-£400 pocket money. As a sum up, I feel that there is a serious lack of communication between the Mono clinic staff, mainly because they didn’t really seem to know much me, or when I was flying home. They didn’t know what I had been sold, hadn’t given me all the correct information regarding extra costs. Please make sure you save all your correspondence from them, ask lots of questions, and don’t be bullied into paying more. Would I use Mono again… yes because as I said the care at the hospital was fantastic, but no because I feel I have been misled.

Baris has been an amazing co ordinator. He went above and beyond his role and really took great care of me. He replied to all messages on Whatsap almost instantly and followed up with me regularly. He was very caring, kind and he is a hard working driven young man, 10/10 experience

It was a Great experience to meet zeycan Shes very helpful. And the doctor Perfect. And my result is fantastic

Baris made my whole Mono experience one to remember. I’ve never met someone so kind, caring and passionate about helping people ❤️ I felt so safe coming out of my revision rhinoplasty surgery. He took care of me, bought me juices and my medicine, he even went as far as to keep my partner posted on my surgery and post care. Baris is an absolute gem 💎 this is my second time going to Mono, and with a cor-ordinater like Baris, amazing surgeons, this place is honestly a cosmetic haven! He went over and beyond to make sure I was always happy and comfortable, and was available to answer any questions of concerns 24/7!! Thank you so much for looking after me Baris, and being available at all hours of the day and night. Thank you for making me feel so safe and happy, and really showing that you care. We will never forget your amazing service! ❤️❤️❤️

Fatima my Rep was Wonderful very kind and professional The op went very smoothly no complaints I would recommend Mono