Great customer service from Gemma E 5…
Great customer service from Gemma E 5 star ⭐️ she was very understanding and sorted my issue asap. She was very understanding and patient with me, she made everything easy.
Cancellation at short notice
Due to a medical issue I had to cancel the accommodation at short notice. Isabella took my initial call and proceeded to engage the provider. Bill H took up the Issue an obtained a satisfactory outcome of substantial credit.
Great service!
I have just returned from my first holiday with Luxury Escapes where I was astounded by the value for money for the package, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!
Luxury Escapes / 5* Customer Service
Tara P at Luxury Escapes was patient, respectful & efficient when I needed assistance with Gift Vouchers. She guided me through the process & the issue was resolved early next morning. Even emailed me out of her normal working hours to ensure my issues were followed up. 5* Customer Service.
We stayed for 5 wonderful nights at the…
We stayed for 5 wonderful nights at the Mercure Kooddoo which we booked through Luxury Escapes. The island is a short 45 minute flight from Male and it’s included in the package. The package was for an adults only All Inclusive Overwater Sunset Pool Villa. The water near our room had plenty of fish and coral ,and just off the reef we could swim with Rays, sharks and turtles. Paddleboarding and kayaking was fun but we especially enjoyed the fishing off the reef- trout, snapper , trevally - good sized catches using rods. For us novices we took advantage of the Diving Experience and realised that though it was fun there was a lot more to learn for later. Fabulous dining at the Buffet restaurant and the Italian one as well with attentive staff always welcoming. For a hassle free relaxing holiday this is the way to go. Highly recommended.
Accommodation mix up. (My fault!)
I booked accommodation via Luxury Escapes and then managed (all my own fault!), to choose airline dates at a time when my hotel accommodation was unavailable. I contacted Luxury Escapes directly and a very kind lady called Iris sorted the problem out in less than a day.
Really appreciate the wonderful service…
Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out, with questions answered I had not even tho it if, holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!
This is my fifth holiday booking with…
This is my fifth holiday booking with Luxury Escapes. They are very easy to communicate with & respond to any emails within 24hrs. For this latest holiday I was looked after by Rowah for initial booking & Ruxandra for later requests . Both were excellent. Thank you .
Nice Touch
I was taken by surprise a bit when I received a call from EmilyH with respect it our forthcoming tour to Sri Lanka. Emily proceeded to outline the itinerary and we discussed a few resultant matters that arose. She was relaxed, polite and I was comfortable dealing with her. Thank you Emily.
Majestic Manor. 👍👍👍👍
Recent accommodation at Peppers Manor House Suttons Forest NSW. Booked through Luxury Escapes. This is our 14th holiday booked with them and we have 5 more booked . Every one so far has been wonderful, great inclusions and well priced. And quality accommodation always. The Manor was an outstanding property, old but beautifully maintained with gorgeous gardens and wonderful staff, food and great accommodation. Would THOROUGHLY recommend.. Luxury Escapes! Well if it wasnt good - I wouldn’t book with them. I have got at LEAST a dozen friends now using LE … thanks to my introduction. Would wholeheartedly recommend THE MANOR at Suttons forest.. if you live in Sydney , its a short drive. Its close to other towns worth exploring… Berrima, BOWRAL. Well worth a visit