I've been really happy with the service received from Ice, particularly from Caitlin who's extremely professional, responsive, understands our needs and gets stuff done, making the customer experience exactly what it should be. Top Stuff!

I had a phone contract through this company and for the first couple of years it was very hard to get any information I required. I’ve recently had a lot of luck with Chloe, she was very helpful, kind and efficient. Her efforts were extremely appreciated and is, in my opinion, a credit to the company. Thanks again, Chloe.

I had a great experience with Summer from Ice Comms. We spoke multiple times, and every time, she was incredibly helpful, friendly, and patient. I She made the whole setup process smooth and hassle-free, always taking the time to explain everything clearly. I received all the answers at lightning speed, which made everything even easier.I truly appreciate her professionalism and excellent customer service!

I've been with Ice comms for a while now and I have nothing but good things to say about them! Any issues are resolved promptly and they're always so helpful with any questions you have. They always point you in the right direction!

I’ve been with Ice Comms for 2 years now. After recently renewing my contract, I can confidently say I’d highly recommend them. Their operations team is always helpful whenever any issues arise. My account manager is only a phone call away and ensures everything runs smoothly. Great service all around!

Please don’t get talked into signing Sadly the issues I have had with Ice comms since my service started 12 months ago continue. I have evidence that the contract I have been placed on is not the contract sold by their sales team. A director appears unable or unwilling to act even though he cannot answer why. The contract I have found myself on has huge buy out clauses (not explained!), very poor support which only covers office hours doing you have problems on an evening or weekend you are stuck!! When travelling I cannot get the bundles I would get via EE and those Ice offered are 1000% more expensive - no I have not added an extra 00 by accident!! As others point out as a small business there is no route for ombudsman support so I guess legal is the only route. I have seen a recent BBC article on a similar company last December - miss leading contracts and unexplained requirements to sign for a separate finance agreement for handsets. I thought I was going mad when I saw all the wonderful reviews and was very very suspicious. I see someone else has also picked that up!!! They have an ‘in house legal team’ which speaks volumes but just as well given there appears numerous companies & people in the same position. For those of you who are considering signing up with them …..DONT.

David Smith seems to be the only consistence contact at your company and he is fantastic at directing us to the correct person for any questions we have. Looking forward to talking to David again in 3 months

Chloe was quick to respond and helped action our requirements in a timely and efficient manner. Thank you Chloe.

Always so very helpful, if Mark doesn't know the answer he will always find out to get the desired outcome.

Received a call from David today to check that everything was running smoothly with our contract. Great customer service, checking in every 3 months to ensure that we are not having any issues or if there is anything we wish to talk about