My camera broke whilst on travel & had a very good customer care experience. Guided with step by step assistance & concluded to insurance settlement. I thank TrueTravellers for their service. Very professional.

After submitting all the documents True Traveller resolved my case and paid me out the next day!

They are great, I can only recommend them! :)

Only 3 stars. Because when the emergency happened it was really hard to get a hold on the emergency team. I could only reach the sales team. They helped me contact the emergency team. And I had email contact with them. They used a lot of time to assess my case. I was laying in a lot of pain, waiting 1 week for the medical team to approve what the doctor recommended a week earlier. After they approved the surgery, they have been good. Was also easy to reimburse what I had to pay for the first visits to the hospital. They have also been good with the follow up with later doctor appointments and physiotherapy.

Highly recommend this company for anyone travelling. The company processes claims in such a timely manner. The cost of doctors fees abroad is so expensive, it's an ease having this insurance knowing how fast they work with you to ensure you receive your money you are entitled to back in your account. Ana was a great help during my second claim. Thank you :)

I took out a years long policy and unfortunately I encountered a new health problem whilst away, requiring different consultations, an MRI scan and surgical procedure. I had to phone the 24/7 helpline as some costs were due to be over £500 each. TT were able to confirm approval for these costs within the day, as I needed an answer quickly as things were moving fast. When I claimed the money back the funds were in my account quickly (1-7 days). The more evidence you can upload the quicker the reimbursement. I still have 6 months of my trip left but feel reassured knowing I have TT travel insurance covering me. They’re not like other insurance companies who have lots of loopholes to get out of paying and clunky online systems. I can’t remember everyone’s names but Dasa, Matej and Vera were all helpful, friendly and responded promptly. The only negative I experienced was a member of staff I spoke to on the 24/7 helpline. I spoke to 4 different people, of whom 3 were friendly and helpful. Unfortunately one woman had an annoyed tone and kept confusing me by saying conflicting things. When I tried to clarify what she was saying she became frustrated with me; exasperated sighing, laughing and saying “I don’t know what you want / I never said that”. I was a bit shocked at the end of the call as her demeanour was completely different to the rest of the TT team. I know everyone can have a bad day, so hopefully it was just that, but had she been the first person I’d spoken to I would have had a bad first impression of TT. But as I said I would definitely recommend TT for your travel insurance!

I made a claim for medical expenses following a snowboarding accident. I was expecting it to take some time to settle but I put my claim in on the Monday evening and the money was in my bank account by the following afternoon. Perfect service - I cannot fault them. Many thanks to Dasa who was handling my case.

I only claimed £17.80 for a medical expense but it was decided and I had the money in my account within one working day!

Everything perfect!

Express communication from True Traveller's side, great experience overall.