Based on good reviews from people who had True Traveller insurance in Canada, I decided to choose it for my WH visa in New Zealand. It’s been a little over a week since I had a work injury. It has only been a few days since I filled my claim for visit to the ER and prescription medicine, and it has already been settled. And I mean everything! Super quick communication, successful claim, money in the bank (foreign currency just to add). Done, easy.

Excellent online service. Claim process was exceptionally straightforward and payment received within 48 hours.

I had to claim due to a medical issue that developed prior my trip commenced. True Traveller guided me and helped me with the compiling of documents and medical certification. Whilst being demanding they were also professional, fair and understanding. Upon submitting all documents I was refunded without delay.

Quick response to a claim and full communication,

Hassle free and quick CDW excess claim, so far good experience, satisfied customers.

Very helpful and considerate people that are willing to help you every step of the way!

My claims were dealt with promptly professionally and compassionately. Plus communication was excellent.

I needed a rather complicated insurance cover (well, extremely complicated to the broker I tried first). True Traveller are clearly experts in this field as I had everything I needed within minutes. Their chat facility is manned by someone who knows their products inside out, their email response time was super fast (they promise to get back to you with 24 hours, I had a reply in under 24 hours). I am now confident that I have exactly the right product. Review based on service as I hope I don’t need to test the claims service but I am sure it would be top notch. Highly recommended.

Myself and my husband have used True Traveller as our insurer on several occasions now for various length of trips. It always is on top of our list when choosing the insurance before we head off. Yes, it may seem pricey at times, but it's totally worth it, plus when you break it down to daily cost it really is a great value ( our current one costing £2.05 per day) considering it covers a lot of sports and has great add ons, so you can adventure with calm mind knowing that should an unfortunate accident happen you are going to be in good hands. We usually travel several months up to a year at the time and have had our fair share of misfortunes encountered on our ways, from cancelled flights during covid and missed flights due to the weather to stolen luggage, including passports to fractured bone and I am so grateful to efficient assistance of true traveller staff that has sorted us out in compassionate and quick manner. I have no hesitation to recommend this company to any adventurer out there, looking to have a great insurance backing up their travels. P.s. Choosing the no excess is worth to add on.

Easy claims, Super fast replies, great customer service and no BS insurance. I have filled a few claims and service was always top notch. Highly recommend!