I am thoroughly satisfied with my experience using TrueTraveller for my travel insurance needs. Having had to make medical claims twice, their process was smooth and hassle-free, with claims being paid out without any issues. Impressively, the funds were dispatched the very next day and reflected in my account on the following day. The efficiency and reliability exhibited by TrueTraveller have assured me that this is my go-to travel insurance company for any future travels. Highly recommended for anyone looking for dependable travel insurance.

My daughter, on holiday in Bali during the Christmas holidays, felt ill and had to go to a medical centre. Not knowing if they would have admitted her and having no idea about the total cost of medical treatment, we preferred to open her claim by calling the telephone number, active 24/7. Fortunately, at the end of a day of treatment she was discharged. The evidentiary documentation was uploaded to the website and, after a few hours, I received the bank transfer with the reimbursement of the expenses incurred. A tip for travellers. The tourist telephone card purchased on site did not allow voice calls to be made and contained only data traffic. Since I was also abroad without the possibility of making voice calls, my daughter had to ask one of her friends in Australia to call for her. Make sure your SIM allows phone calls, because in critical moments it can become difficult to deal with simple situations.

Prompt response

Fast and informative respons. Great service.

A simple claim, settled almost immediately. Honestly couldn't believe the speed it happened. No questions, I had everything I needed and it was completed with such efficiency, thank you.

We took out an expensive travel insurance policy to cover a season skiing, including off piste. Our trip was curtailed because my father was hospitalised and subsequently died. The only claim we made was for the cost of our seasonal ski passes and nothing else. True Traveller refused our claim on the grounds it constituted 'loss of enjoyment'. Considering the circumstances, this seemed very callous. We were at a loss how something as fundamental as a ski pass was not covered by a policy taken out for skiing. I am very upset now to be accused of sharp practice by the insurance company. It was only after True Traveller refused our claim that we approached the ski area to ask whether, as a gesture of goodwill, they could refund our ski pass. They had no obligation to do so, and went away to think about it. They came back several days later to offer a credit for next year, which we probably can't use, but we really appreciated the gesture and their kindness and compassion. In the meantime, True Traveller had a change of heart and offered to pay our claim. Although not specifically listed under curtailment, they said that sometimes the spirit of the policy should be taken into consideration. In the background, they went away to try and recoup some of their expenses from the ski area and were told that we had been given a voucher. Then they implied fraudulent behaviour on our part! When you've spent your life being scrupulously honest, it is so hurtful and insulting and I hope they amend their response to our review. Although the claim process has been disappointing and very upsetting we are pleased with the outcome. They honoured the claim and later communications have restored some confidence in the company.

A very simple, smoothly and quick process

Easy to claim, put in at night and by the morning the money was in my bank, they made it so easy and I’m very happy with the service.

Omg! Best insurance and insurance experience ever. TrueTraveller is really something. Unfortunately I got bitten by a cat in Thailand. I went to the local clinic, got my treatment, payed.. then I did the claim short after at the morning, included bills and medical report and at the same day at evening I had money on my bank account 🤯🤯🤯 Thank you! Could not reccomend you more. Hopefully I wont need the service of claims ever again 😅 but I will sure use True Traveler services everytime I will be traveling!!! ❤️❤️❤️

The fastest claim I have even been able to make and receive funds for! I submitted the claim and the funds minus the excess was received within hours! This also included 1 further information request. I hope should I need to claim again this would also still be the case and if so I will use True Traveller and recommend them all the time!