I bought a backpackers policy and made a few claims, had a very good experience. Coverage was very clearly described, making it easy to cover the sports and countries I needed. When it came to a claim, I could do everything without a laptop, got paid quickly and it went straight into my account. Claims team communicated clearly and quickly. I had a medical incident in the USA, and I tried to get in touch with them - you're directed to do this if your costs are likely to exceed £500 - and couldn't speak to somebody quickly, so had to proceed without their input. Fortunately they covered my costs in full, minus excess, so they still did very well. I travelled for 15 months using their cover, they deserve five stars and I'd recommend them highly.

Helpfull all the way!

Really friendly and helpful staff and super efficient with resolving the claim. Cannot fault them!

Literally settled the claim in a few hours, couldn’t recommend them mire

Very happy with the efficiency, flexibility and legitimacy of true traveller. They dealt with my claim quickly and I received a payment into my account within 48 hours no questions asked.

I read the all the excellent reviews before buying a policy. I unfortunately had my phone pick-pocketed(stolen) on the Metro in Santiago Chile. After which I reported it to the local police and obtained proof. I received the money for the claim, 36 hours after I submitted it. Wow!!! Excellent service - they deserve all their praise

When i filed the bill of my docters appointment and prescription for my infection. I received an personal answer within 1 day. The payment followed 1 day later. Super handy en convienent. Thanks Ana for the quick handeling!

I had a severe injury in South Africa whereby I almost lost my finger after a deck chair I was sitting on collapsed. Upon arriving into the hospital I was left to liaise with two representatives from TrueTraveller in two different locations. These employees did not communicate with one another and to my surprise , left me to be the middle man, which I was in no fit state to do. After waiting for 4 hours with my finger severely injured, the hospital informed me that TrueTraveller were not going to pay for the required operation and that I would have to cover £6,000, on a credit card, or I would be asked to leave the hospital with immediate effect. Getting TrueTraveller to authorise the operation took me multiple phone calls over a time period of 5 hours. I was left to liaise with staff in different locations who were not communicating with one another. At the time I was lying in A&E, losing blood. It was well into the night by the time the claim was finally approved which meant that the operation could only happen the following day. I have given TrueTraveller 2 stars as they did eventually authorise the payment for the operation. Following my stressful and unnecessary experience, I would not recommend TrueTraveller or any insurance through AXA, who own this company.

It was really fast

Highly recommend this insurance company. My wife and I had booked a holiday to Florida (Disney). Unfortunately I broke my ankle a few days before we were due to travel. I made a claim (completed the form and supporting documents) and within 10 days my claim was approved and the money was paid