RMS AVOID AVOID AVOID This is one of the most dodgy card companies on the market. If you see their reviews before signing up you are lucky. It tells you what experience you will get once you sign up. Delay in payment. Poor customer service. Network outage is the regular excuse you get when you call them. Overcharging is normal.

I reported an issue on 30/09/22, I have been told that I need a replacement. The old terminal was collected on 3/10. On 4/10/22 I received a message saying that terminal was delivered. When I come back from holiday on 11/10 the terminal hasn't been received. When I looked in my tracking records the terminal has been send to RMS instead of my commercial address. I am without a card machine for 14 days now. Just updating after reply: Hi Katy, my last interaction with customer service was yesterday. The only call we received was last Thursday to say that the card machine has been delivered on the wrong address and that I would receive a new card machine. This was a week ago. I am now in the process of cancellation.

RMS are all good until you want to end their services! Having been a loyal customer for over 10 years my contract ran out in 2021 and I decided it was time for me to end it due to uncertain times ahead. I did everything asked and sent written notification in January 2022 that I wish to terminate my relationship as I am out of contract etc. It is now OCTOBER 2022 and after several calls and emails made to RMS over the year they are STILL trying to charge me for a service I am not using and apparently my account is still live on their system after being told twice now that it will be cancelled! Absolute joke of a 'customer services' department and I would never recommend this company to anyone after the treatment I am receiving after years of customer loyalty with them!!

I've only (thankfully!) had two occasions to contact this company and both have been shocking. First occasion was when I bought over the business. Contact made 4 weeks in advance, situation explained, forms filled in and assured all would transfer on day of purchase. Long story short - it was 6 weeks (!) after transfer when I finally was able to take card payments. Full of apologies but nothing could be done to speed anything up. All totally out with their control. Most recent occasion was Saturday past. Terminal had stopped functioning, called and told we needed a new one and would take 2 to 3 working days to arrive. Terrible turnaround, especially as we only have one terminal and the call in service is so manual and time consuming it's a joke. Called again today to check it would be arriving today as promised to be told there was an issue on their end, the new terminal had not been ordered and would take another 2 to 3 working days to arrive. Asked to speak to someone in authority or complaints department but poor agent clearly couldn't pass me through. Again, timescales are timescales and nothing they can do. Yet again this companies ridiculously long lead times, failure to take ownership and "like it or lump it" attitude is now costing my business yet more money. This how businesses in these hard-pressed times go under. They definitely are not an enabler, avoid at all costs!

Service was okay however took a lot of time on the telephone for 30 minutes

After having difficulty reaching anyone who would assist with an issue promised by their sales team, we very nearly closed our account. Finally, we received a phone call from Mohammed Dualeh, who was amazing, answered all our queries and resolved the issues in an efficient and timely manner. We left the call feeling relieved and a valued customer of RMS.

very nice agent but told me very different things than were on the contract . I cancelled 10 minutes after signing up as I started to realise things were not right ,the only legality you have is what is on the contract. Agent can say what they want but none of it will hold water. I then phoned my bank 2 days later RMS had already set up the dd . Then I phoned the call centre, promised it was in UK,it was India they said as I never had an account number they could not cancel my contract. (i had already cancelled with the agent,assuming he would pass on the message) Then another 5 days and the card machine arrives . I emailed company and agent to confirm my cancellation . Company never replied .11th Oct I now get an email with my full membership number on it . They tell me to phone two numbers to get machine collected. I phone India again, they want the make /model, I refuse to open the box to find out ,operator says he cannot do anything then. He then puts me on hold 20 minutes so I rang off . I then phone the agent and he says dont worry about it ,he will get it collected ,asks me when convenient. Before I reply India phones back saying they are collecting. I suspect they are both going to turn up and collect,thats their level of competence. A total waste of time with incompetence and lies throughout. I am so glad I never used them . Trust pilot proves what they are like with 10% of dissatisfaction, then you get a ridiculous generic reply on trust pilot not taking any ownership of their shady business.

The switch to RMS was quick and simple. The was no interruption to sales. Ben, from RMS, was punctual, courteous and very efficient. Excellent job.

Still going with the RMS after two months but I have/had an issue with the machine and my review is about Jamie who was asked to contact me to help with Machine issue. I had only made one phone call after speaking to my local and Jamie was on the phone talking me through what I needed to do to clear and re-start the machine, which has worked very well since. Customer support like this is where I believe a company lives or dies. And with this response, patience and attitude they will survive. Thank-you local rep and Jamie.

Good music / atmosphere for early Saturday night