RMS have managed to get everything wrong. The sales agent who approached me on 10 May 2022 provided wrong information regarding the credit card and monthly rental rates, they got my business name, business address, business bank account and email wrong, they registered my account using my home address instead of my business address and when I questioned this, they advised this can easily be changed later. This I am still trying to do to date. The sales agent stopped communicating to me the moment we received the terminal around the 07 August 2022 in spite of numerous emails and calls to the mobile number provided. I contacted Elavon customer helpdesk to try and rectify my details but could not proceed as the information I was providing was not the same as the information they have on their system. I finally managed to find the RMS customer service helpdesk and spoke to a manager on 11 October 2022 who was not able to complete GDPR as systems were down and so could not make any changes at the time. He assured me that he will escalate my complaints to the highest level and provided a timescale of up to 8 weeks to resolve. I have not had any communication from their complaints team to date on any regard. On the same call on 11 October 2022 requested a copy of the contract which had never been provided. The manager emailed it on the next day. Upon receipt of this is when I discovered the discrepancies mentioned above including a fictitious email address and most distressing of all I did not sign this document. I relayed this information by email back to the manager mentioning that had I seen the rates on the contract were not the same as on the rates in the email sent by the sales agent, I would never have accepted the contract and that in fact it is null and void due to the fact that I did not sign the contract. Yesterday 24 October 2022 I had to make numerous calls to RMS customer service before I finally spoke to the same manager to whom I questioned the validity of the contract and the fact that I am paying for a service that is of no use to me since August 2022. The manager basically said we can only wait for the complaints team to get back to us to take any action. I have categorically asked to cancel my contract due to a breach of contract on their side. For now, I am waiting and hoping their complaints team will see the seriousness of the matter and do the right thing and void the contract and refund all charges collected. MID 2101864528. INTERGLOBE TRAVEL. ZAFAR ALI UPDATE - still dissapointed I received a reply below on 14 Nov 2022. Below are 3 of a number of issues the outcome did not take into consideration: 1 - RMS: 'Due to our findings. You remain liable for the contractual charges associated with your membership. Please see below, Membership Outstanding £1,072.85 Early Cancellation Fee £200.00 Liquidated Damages £1,720.00 Cancellation fees (Excluding VAT) £2,992.85' Zafar Ali outcome REJECT REASON: I did not and have not received email or docusign link to sign the contract. I demand verification from your side as any such evidence should be available. On this same note, the 'signed' contract you have indicates a email address that is unknown to us. 2 - RMS: 'You have also said that you believe our sales agent used the incorrect details to sign you up; I have to point out that our agents only ever use details provided by the merchants; if the details are incorrect, this needs to be addressed before the agreement is signed, as this was not the case, RMS cannot be held liable.' Zafar Ali outcome REJECT REASON: I did not and have not received email or docusign link to sign the contract. I was also acting on information your agents provided by email of the rates offered which are not the same as on the contract. Had I actually seen the contract I would have noted this and never signed. 3 - RMS: 'Although you said, You did not sign the card terminal agreement. However, I can see from the card usage profile that your machine has been used to process a transaction; as such, I'm afraid I have to disagree that any part of the membership was not made clear to you.' Zafar Ali outcome REJECT REASON: The transaction you refer to was for £1.00 on 06Aug2021 on request from your agent to test the terminal and to confirm details. It is on this date we noted our business name registered with you as Inter Express (please tell me I would have signed a contract with the wrong business name???) We did not hear from this agent ever again despite many attempts to contact him to inquire on the discrepancies and have never used the terminal again. *** Clearly my only recourse now is with the ombudsman. Zafar Ali

Dean Scott - Fast friendly service. Did everything he said he would within all timescales given. Would definitely recommend.

Avoid at all costs. Been a longstanding customer but changed companies in February . Sent messages to RMS to collect terminal and elevon to cancel my agreement. RMS picked up my terminal by DPD courier and elevon terminated my contract . Then the nightmare began told I had to pay a leaving fee even though I was out of contract I asked for details of the contract written or verbal but received nothing from them. Today I received a letter saying they haven't got the terminal and they will take debt recovery action on the remaining contract . RMS you are not a nice company .

Sakshi was v helpful

Service was very quick and sorted out very quickly. The service representative was very pleasant and knowledge

Shumel was very helpful in getting me set up and going through everything to get the machine up and running. Managed to get me some great rates as well.

Not happy with this company at all. When you sign up it seems they give good rate but there is a big hidden fee and try and also customer service not good at all I request two time they said we will get back to you but never did.

Good customer service. Professional handled by a gentleman named Akash. Never had any problems with them, would recommend.

AVOID AVOID AVOID July 2022 a sales rep called Karl approached me in my office which has CCTV, offering better rates than my current provider which was takepayments which I’d had no issues with, the sales rep Karl offered to buy my current contract out which had only 4 months left, after agreeing to the deal being offered nothing good has come from this company, I recently found out that my contract has renewed with my existing card provider take payments has this company hasn’t been in contact with them after I was told they will take care of all the switch over, after calling RMS today to be told my cancellations cost is over £1000 and explained my contract has been breached/not for fulfilled on their behalf is somewhat ludicrous. We are FCA compliant for the business we do and the procedures we go through to be complaint are extensive, how a company like this can send cowboy sales reps into businesses and talk a load of bull and get away with it is beyond me. Our CCTV footage with audio has been filed along with a complaint and I genuinely hope Karl goes unemployed for a very long time. Prime example of why my business is ran solely by me, typical sales over promise and under deliver. I hope the FCA take the appropriate action, small local businesses can not afford nor should they have to run two cars machines and be lied to.

Great service quick and efficient