Avoid this company or prepare to be ripped off! Originally signed up after being told we would be refunded the 'buy out' fee for our current provider - this never happened and all communication was ignored. An new employee took payment on a stolen card yesterday and I immediately contacted the bank who have alerted the card holder and will bounce the money straight back to the card holder. Crime Number received yet RMS are still going to charge transaction fees. Its all about the money to them, in the process of leaving this company and honestly cannot wait to be rid of them!

Avoid Avoid Avoid Cancel account 2 days in Returned terminal no refund

professional staff delt with quickly

Was happy with the service provided. im not very good with tech, so it was nice to see Shumel provide the support in which he did in setting me up online properly making the process simple enough for me. would definately recommend. Shumel was hepful and professional, although he did come later than arranged, but the communication was there and he did all he promised in the end.

Shumel from start to finish was impeccable, he kept me updated throughout and made it effortless. Operating as a garage owner, I am always busy and this was a seamless experience. He set me up online and gave me everything I needed. He even placed a calendar reminder for when my contract ends and pci compliance is due for renewal. No doubt when I get these reminders I’ll be calling shumel!!! Could not recommend more highly!!! An asset to your company. A+++

Excellent service

Excellent service, straight forward, very good rates & all taken care of by sales rep Dean Scott. Made the process really easy for us.

Couple of days ago I wrote a right the fraud and I have not received the any replies regarding the cancellation as replied they have sent through a link which doesn't work, pending to assort the issue so can someone write a legal procedure to allocate this issue within their review because it has cause my dad stress, as we asked for the price but they fraudulently used my dad's sign to their trash contract so I really looking forward to hearing from you all, although I have reported this to trading standard cuz I gt emails hence the day one and sales representative recorded conversation through our store cctc as I was not there or I would assorted this myself

AVOID AVOID AVOID I cancelled the contract within the legal cooling off period and have had nothing but problems trying to get away from this company. The customer service team promise me it's all sorted and then they keep trying to Bill me for the machine even though they have collected it. I've called so many times to sort this out...aaaah..so much stress caused. Stay away from this company...

Had no problems with RMS until selling our business and trying to transfer our account to the new owner. I have had to call multiple times after being hung up on and getting nowhere. The Indian call centre is a joke and there is no one available that speaks English as a first language. They continually misunderstood what I said and could not get us anywhere. I then tried the sales number (as they put you through to people who can speak English), only to be told they can't help me but they would transfer me to their Milton Keynes call centre. Well apparently there is a Milton Keynes in downtown Mumbai because I was back at the Indian call centre. Absolute joke of a customer service centre that has ruined an otherwise positive exprience. I am now on hold to the Indian call centre again, and they are purposefully leaving me on hold to take the mick. I have in good faith tried to cancel or novate our contract and RMS is now in breach of their contract with us by failing to allow us to do this. We will therefore not be paying any fees in relation to not "officially" cancelling, as we repeatedly have not been allowed to do so. Please for god sake can someone from the UK get in touch with me.