Boss service

We are a shop, which relies on card payments. Our card machine failed on the 7th September 2022, we contacted RMS to be promised a replacement within 2 business days. We are now on the 23rd September and after numerous calls to the hopeless call centre (which is located abroad), still no card machine, every time we call, they promise 1-2 business days for a replacement. On our last conversation with them, we were told the machines were on back order and a different brand will be sent out, still we are waiting. RMS please move your call centre to the UK as the service we have received is disgraceful.

Dean Scott - Dean was recommended to us and we cannot fault him. He has given us a great service and came to fit it all in for us and fully explained what to do and what to expect. He has communicated with us through the whole process and made it really easy.

Never had problems with this company but it seems like they have moved offices abroad and the company are now a shambles. Just signed a new contract and new machine is faulty causing loss of customers as payments can’t be made. I have spoke to the employee’s of rms several times and it’s like speaking to a robot with incorrect answers. Finally they have accepted a fault in the machine after 1 month and agreed to send another one out and guess what 2 weeks later we still haven’t received it and still can’t take payments. Take your business elsewhere as in these uncertain times they could easily push you into closure.

Decent rates. Speed machines. Quick money transfer into account even in back holidays.

They really helpfull and trying to understand you

Shumel provided a first class and thorough service. Not only did he save me money but he assisted me in all manners of switching over. He helped me close my old account with my previous provider, set up our new machine, set me up with our online account for full visibility and even set me up to complete my PCI compliance. What I really liked was that all important contact details where noted down on a piece of paper which I can refer to, should I ever require any support. To top it off he personally put a reminder in my calendar to remind me to complete my PCI compliance in 12 months time so I don’t forget. He was very honest and transparent and most importantly kept his word and promises, which I value above all else. I would highly recommend Shumel!! Thank you!! Shout out to Albie too, who set up the appointment!!

Extent service

Not but it’s okay

I've written numerous emails to RMS without response, I cancelled my card machine contract with them as the machine was faulty and paid the final fee. Now 3 months later they claim not to have received the terminal which they had collected by DPD and are demanding £399 plus vat, plus a further £500 plus for termination fee that has already been paid. Now the threat of legal action without further communication, bit unsure how that would work, terrible company to deal with.