No refund provided
I've used LED Hut several times in the past. But in November I ordered some bulbs which turned out not to right. I returned them but have had no refund. Despite sending multiple emails and trying to call their customer service line, I've not had the refund. I've now raised a dispute via Paypal and won't be using this company again.
Absolutely disgusting it's totally…
Absolutely disgusting it's totally impossible to get to speak to anyone been ringing now for weeks. I bought spot lights and bulbs from them and 3 of the bulbs only lasted a few weeks I get no response either when I email them terrible customer service
I purchased a large number of LED bulbs…
I purchased a large number of LED bulbs a few years ago with a 10 year guarantee 3 have already stopped working. Impossible to talk to them on the phone never answer. E mails are ignored dreadful company. They initially said on an e mail November 2021 I have to provide all order numbers and at my cost send them by post. The bulbs have their name on! They are lumi life complete rubbish. Since December no one responds to e mails or answers the phone!
I bought about 30 bulbs 5 years ago
I bought about 30 bulbs 5 years ago. Some went faulty after a couple of years which they replaced very quickly and i was very pleased. Now my 5 years were nearly up i wanted to report the final 4 that went faulty but no answer on the phone for 4 weeks and no reply to my email sent 3 weeks ago. I now resorted to leave a message on their website. Its a shame because i would have bought more from them again but its not looking good and i cant recommend based on this. Looks like everyone is having the same problem
AVOID
AVOID : I bought two LED Under Cupboard Lights - unfortunately one pack came without the mounting clips. I emailed customer support and received an answer from Tamara but no action taken. I am very disappointed. Do not expect Customer Service from this company.
Great Service
First time ordering and happy to give 5 stars. Product was exactly what I was looking for from a trusted brand (I did not want cheap Amazon LEDs). 2 Day delivery. Excellent.
Avoid at all cost
Avoid at all cost! Customer support doesn't exist. Occasional reply from Tamara, but no actions taken. Waiting for a refund for poor quality LED chains (which I returned to them) for over a year now.
Don't expect any support from ledhut.
I have bought led bulbs from ledhut over many years without a problem until now. Delivery was fine but one bulb was faulty. Followed the returns process and got the standard auto-confirmation email. After over 2 months of emails/letter to them I got no communications and no refund or replacement bulb. I raised a dispute via Paypal and after a further 2 weeks of no communications I escalated the case. Result - I got my refund. Conclusion: Do not expect warranties to be honoured unless you make a fuss and are prepared to take the time to fully document everything about your case.
Still trading?
No reply to my email for a week now. Tried phoning a couple of times and no pick up and no answer machine service. So I must agree with recent reviews posted about this company.
Is there anybody there?
I have received a consignment I didn’t order, but no one answers the phone to resolve. Any one want to buy some led light fittings going very cheap? Ledhut clearly don’t want them back Update. Ledhut answered this review with a phone number to ring. Guess what? They don’t answer this one either. Complete jokers!