A very pleasant young man,Simon, brought and took time to go over an adjustable chair,advising on several areas which we were unaware of. He took time to answer our questions and did not pressurise us at any time. We were intending buying one chair but were sufficiently impressed we bought two. Thank you Simon. V&G Rennie.

Top Service from start to finish, From first contact to installation, The chair works perfect and is very Comfortable. The installation team Matt and Ian were extremley helpful and ontime. htey rmoved the old chair and even tidied up after them selves. i would Reccomend the Recliner factory anytime

the bed is fantastic just what i wanted. the reason for the 4 stars was that the delivery was a bit slow. other than that i was happy. My dream bed.

DO NOT BUY A THING FRM THS FACTORY. HV MY CHAIRS 7MNTHS. OVER £5K .MARKS APPEARING ON TH UPHOLSTERY AT BACK OF BOTH CHAIRS. NOT AT PRESSURE POINTS. THY SENT AN INDEPENDANT UOHOLSTERER OUT TO INSPECT.IN BUSINESS 40 YEARS.TOLD ME IS A MANUFACTURING FAULT. TH UPHOLSTER HAS USED WRONG TOOL WHILE ATTACHING TH BACKS AND DAMAGED/WEAKENED THE FABRIC. THE RECLINER FACTORY ARE OVER RIDING HIS REPORT BY SAYING IF IT WAS A MANUF FAULT WLD HV HAPPENED BEFORE NOW. AND THEY ARE NOT LIABLE.AND IF I WANT TO TAKE IT FURTHER CONTACT CUSTOMER SERVICES. TH REP WHO SOLD US TH CHAIRS SAID WE WER PAYING FOR QUALITY AND TH CHAIRS WLD LOOK AS GOOD AS NEW IN YEARS TO COME. TOTALLY DISGUSTED. WE HV A 3 YR WARRENTY. BUT APPARENTLY THIS COUNTS FOR NOTHING. .PAULA MCCARTHY. NI. I WILL TAKE THIS FURTHER. I SEE FRM OTHR REVIEWS ONCE THT HB YOUR MONEY THY DONT GV A TOSS. Re reply below. Ur just money grabbing now. U can gv me a quote?? That is your solution? Unbelievable. I spent over £5000 on these chairs. Was told by ur specialist who sold me th goods i was paying for quality. So that is what i am expecting.Which obviously isnt the case. I was told my chairs wld look as good as new in years to come by your product specialist Christian Dyson..quote ALL OUR FABRICS ARE OF TH HIGHEST QUALIRTY on 19 july 23. 7 mnths down th line both chairs are covered in marks? How do u explain this? Where is th quality i was promised? I have not damaged these chairs in any way. My husband and i look aftr thm. Remembber thy cost us over £5000. Its funny both chairs have the sane issue? Explain that? Th independant upholster has already claimed.the marks are not at the right height to have been knocked to cause any of the marks on th leather. I have also requested a copy of th upholsterers report. Use hvnt evn replied to me yet. Was promised a mgr would ring me on fri 26th apr. Im still waiting . With such an unhappy customer and aftr reading my review.surely ur customer care procedure should be to ring me and put this right? No? Oh yes u want me to pay to put this right? Just shocking. NI companies would not treat their customers like this?

The two gentlemen Brian and Dan from the Installation Team delivered my recliner chair. The delivery was a few minutes early which was fine by me. They first asked me if I had a chair that I needed taken away. I told them the chair that I had been using I needed to be taken into a different room. They did this immediately, then brought my new chair in and very quickly assembled it. Once assembled, they explained how to use it although there was an instruction brochure that came with the chair. Brian and Dan were very friendly and helpful. Overall, my experience with Recliner Factory have been excellent from the start, and all my questions were answered honestly, and when asked for advice, this was given readily. This is why I give them five stars, they deserve it.

Friendly and great experience from Paul & Olly on delivering setting up and showing us how to use the product. You're only as good as the people you actually have contact with. So Thanks to you both... your def. a credit to your company Martin & Naz

Five star service from beginning to end Craig and Mark who delivered and installed my chair were wonderful couldn't do enough for me set my chair up made sure I knew how to use it they were friendly and cheerful plus took my old chair away. My new chair is top notch so comfortable a life changer .

Had a very pleasant visit from kevin shaw today he was exceptionally knowledgeable and never pushy ,very pleased with the outcome and look forward to our bespoke chair

From start to finish I've had a good experience. The bed is just what I needed. The mattress is nice and soft so I'm sure I'll have a nice sleep. The bed itself is nicely made. Everyone who came out to showing me the demonstration to the people who came to put it all together and showed me how it worked. I wish I had a better memory and could remember their name's. But thank you all. I will look forward to going to bed tonight.

After hiccup on delivery date bed ordered came this morning. Bed installed efficiently. Ionut and Stuart were helpful, respectful with my property and explained details of bed in a friendly manner. Thanks to them both. Good advert for the Company.