Martin & Andrew arrived in good time, set up the chair and demonstrated the controls, and talked me through operating the chair. Have needed to order special wheel stoppers however, because the chair has castors and is on a hard floor. The men were cheerful and approachable, gave advice about maintentance and set out the terms of the 3 year warranty. Shall look forward to many comfortable hours in the chair.

Sadly my husband is very disappointed with the riser recliner. He finds it very uncomfortable & we are not at all sure the measurements are correct. Do we have any way of a refund I have no idea as can find nothing on the web site. We had such hopes for this chair after at home sales appointment & delivery. So have changed my original review.

Absolutely fabulous guys. Simon and Matt were very helpful and so friendly. Made mum giggle. Showed her exactly how to use her chair. Made our day, such lovely guys. Mum very impressed with them both…

Ionut and Janos arrived on time, were clean and tidy and very pleasant. They removed my large 3 seater settee in minutes, and put my Malvern chair together, in the place I wanted. All the instructions were explained in full and demonstrated to me, and then I tried them all myself. Having this chair should make my life a lot more easy and comfortable.

Martin & Stuart delivered my chair today. This is the second time they have called. They are both very helpful and cheerful people and ensured I was happy with my product before leaving. It was a pleasure to have their visit. They brightened up a dull day. A shining example of how delivery people should be.

The chair was delivered today as promised. It looks great and operates perfectly. Delivery was delayed due to production problems but I was kept informed regularly.

Two very helpful and pleasant guys who made the installation easy and painless

They sent me a message to say that my "comprehensive parts and labour warranty" has expired on the recliners I bought from them. This is a joke because they refused to honour the warranty when the chair broke!

On Friday 10th Jan 2025 Ian and Simon delivered my lovely new adjustable bed. It didn’t stop there. They were polite, careful, professional and cheerful after such an early start to us in South of England. They vacuumed where previous bed had been, removed old bed etc and explained in detail how to use the handset. Would recommend them to everyone. Well done, and Thank you.from a Happy Customer.

My wife and I were extremely impressed with just how professional, friendly and helpful Bradley Jordan, the Recliner Factory representative, was when he visited us for a demonstration. He explained everything in detail and was keen to answer all our questions on every aspect of the purchasing of a recliner chair from the company, and no hard sell involved. From our personal experience, I would say that Bradley must be quite an asset to the company he works for.