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Isaac Felixson

26 July 2024, 02:54

  • US

Product arrived promptly.

Product arrived promptly.

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Boden Genovese

26 July 2024, 01:54

  • US

Double Check!

Customer service is the only decent thing going for framesdirect. The company sent me a completely different pair of oakleys than the pair I ordered (but in the right box). After returning the wrong pair they sent me (quite slowly), they sent me the correct pair, but it was missing a nose piece (rubber). After asking them to fix the problem, they said all I could do was return them in exchange for store credit or a refund. This all took over a month, it was a major waste of time. I’m sure not everyone will have the same experience, but you are certainly risking it by ordering from them.

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Rob Wilson

25 July 2024, 22:30

  • US

Best pricing I could find for Costa…

Best pricing I could find for the high-end Costa sunglasses I was looking for! I also had a great experience with the customer service team after I made a mistake on my original order. I had my new sunnies in hand a few days later! Love them!

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Matt M.

25 July 2024, 10:10

  • US

Shipping was a problem

Finding and ordering the frames was great. No problems. The shipping was a nightmare. UPS let my frames sit in their distribution center for 4-5 days before they were delivered. Sent two different delivery dates and actually delivered on a third . While not directly your fault, I would have given 5 stars had the frames been delivered when they were promised the first time.

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Laura Pritchard

24 July 2024, 11:17

  • US

Exactly what I was looking for

Exactly what I was looking for. Quick delivery and packed well.

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Kara

24 July 2024, 09:55

  • US

Great frames, fast service!

I was looking for a particular frame. Frames Direct had the best price, shipping was fast, and service was great! Frames arrived well packaged and in pristine condition. Highly recommend, will order from them again!

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Cristin Kline

24 July 2024, 05:04

  • US

Great Sunglasses

I looked online for Costa sunglasses and frames direct had the best price. Almost 40 percent less. I was unsure if they would be the same but they were. I love them and are polarized. They came within 3 days. I would definitely buy other glasses from them

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Monoclemeister

24 July 2024, 02:50

  • US

Great Source for Reasonable Prices

I had a positive experience ordering from this company. Communication was prompt and polite from their rep. Despite a small delay in product availability, I was kept in the loop regarding the status of my order at all times. It was well worth the wait and packaging was done very professionally. I would not hesitate to purchase through them again.

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Ms S.

23 July 2024, 21:52

  • US

⭐⭐⭐⭐⭐ STAR

⭐⭐⭐⭐⭐ STAR, FABULOUS service!!! I saw the frame that I wanted, ordered it and it arrived in 4 days 🤯!!!! I will absolutely, positively be ordering from them again when needing new glasses!!!

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Leslie Hernandez

23 July 2024, 06:02

  • US

Very nice glasses

Cool glasses. Recommend to friends