Product arrived promptly.
Product arrived promptly.
Double Check!
Customer service is the only decent thing going for framesdirect. The company sent me a completely different pair of oakleys than the pair I ordered (but in the right box). After returning the wrong pair they sent me (quite slowly), they sent me the correct pair, but it was missing a nose piece (rubber). After asking them to fix the problem, they said all I could do was return them in exchange for store credit or a refund. This all took over a month, it was a major waste of time. I’m sure not everyone will have the same experience, but you are certainly risking it by ordering from them.
Best pricing I could find for Costa…
Best pricing I could find for the high-end Costa sunglasses I was looking for! I also had a great experience with the customer service team after I made a mistake on my original order. I had my new sunnies in hand a few days later! Love them!
Shipping was a problem
Finding and ordering the frames was great. No problems. The shipping was a nightmare. UPS let my frames sit in their distribution center for 4-5 days before they were delivered. Sent two different delivery dates and actually delivered on a third . While not directly your fault, I would have given 5 stars had the frames been delivered when they were promised the first time.
Exactly what I was looking for
Exactly what I was looking for. Quick delivery and packed well.
Great frames, fast service!
I was looking for a particular frame. Frames Direct had the best price, shipping was fast, and service was great! Frames arrived well packaged and in pristine condition. Highly recommend, will order from them again!
Great Sunglasses
I looked online for Costa sunglasses and frames direct had the best price. Almost 40 percent less. I was unsure if they would be the same but they were. I love them and are polarized. They came within 3 days. I would definitely buy other glasses from them
Great Source for Reasonable Prices
I had a positive experience ordering from this company. Communication was prompt and polite from their rep. Despite a small delay in product availability, I was kept in the loop regarding the status of my order at all times. It was well worth the wait and packaging was done very professionally. I would not hesitate to purchase through them again.
⭐⭐⭐⭐⭐ STAR
⭐⭐⭐⭐⭐ STAR, FABULOUS service!!! I saw the frame that I wanted, ordered it and it arrived in 4 days 🤯!!!! I will absolutely, positively be ordering from them again when needing new glasses!!!
Very nice glasses
Cool glasses. Recommend to friends