We ordered a sofa, footstool and side table in March. They finally completed our order 9 months later (after quoting us a delivery timetable of 4 months). The customer service was appalling - we were constantly given wrong information, not kept informed, etc.

Great sofa bed, very comfortable and easy to use. The service was very fast and professional. The sofa was delivered 2 weeks after, just before Christmas. Thank you so much

6 months delivery for one footstool not acceptable.

Excellent customer service. Excellent quality sofa. Looks great!

The delivery firm lost two halves of two sofas. One has subsequently been licated and delivered. The second has been lost and will have to be reordered resulting in an additional 2 month delay.

Delivered when they said it'd be, and were very communicative about delivery Product is great

Lovely sofa, really comfy. Good quality. Good delivery service and communication

We have had sofas over the years, but the lounge company I found to be the best quality. Even though our order was late they kept us up to date with what was going on with our order and the sofa is of good quality. We love it!

Great, company and wonderful experience. Adam Peake made all issues easy to resolve.

Meena, OIav and Paulina from the Angel and Islington branch were so helpful and so nice I can't thank them enough. We are moving and needed a few items but didn't want a matching set. They took the colour of the room in to account as well light throughout the day, personal preferences for comfort and gave us so much of their time and ideas. They moved furniture around the store so we could really get a good idea of pairings, they got numerous samples out for us so we could get a really good idea of pairings. They did it all with genuine enthusiasm. They love what they do and we were so lucky to have such experts advise us. We're so happy with what we ended up with and are so excited for our items to arrive! Thank you!