Great communication from first book in to reminder text! Danielle on the desk is friendly, efficient and kept me updated!

We recently purchased a new Kia Sportage Hybrid, our Salesman was Peter Punch in JPMG Kia Douglas. It was a pleasure to deal with you Peter who was very responsive, no waffle talk, straight to the point. To quote a John Templeton classic "It is nice to be important, but it's more important to be nice". Peter demonstrated that in abundance 5*,the way all car sales representatives should be.

Overall, my experience of buying the MG4 from Johnson & Perrot mahon point has been mixed. On the positive side, the initial communication and engagement with the dealership were satisfactory, and they provided helpful information during the ordering process. However, I faced significant challenges with communication and updates on the status of my car order. There were discrepancies in the information provided by the dealership and MG Ireland, leading to confusion and frustration. The lack of clarity and timely updates made it difficult for me to plan and manage expectations. One issue that stood out was the delay in receiving accurate information about the delivery of my car. The dealership failed to provide a clear timeline, leaving me uncertain about when I could expect the car to be shipped and delivered. Deposit was put down in December 2022 and after all the delays the car was delivered in July 2023. This lack of transparency impacted my confidence in the dealership and the overall buying experience. Moreover, when seeking answers and updates, I felt the need to directly contact MG Ireland. While their response was prompt and informative, it highlighted the communication gaps between the dealership and the manufacturer. Furthermore, I was disappointed by the absence of an apology for the inconvenience caused by the poor communication and customer care. A sincere acknowledgment of the issues and a proactive effort to address them could have significantly improved the overall experience. In conclusion, while Johnson & Perrot demonstrated competence during the initial stages of the purchase, there were significant shortcomings in communication and customer care during the later stages. To enhance the customer experience, I recommend improving transparency, providing timely updates, and fostering better communication between the dealership and MG Ireland. Addressing these issues will undoubtedly contribute to a more satisfying buying journey for future customers.

Service was great. Everything went accordingly.

Fantastic customer service as always. James is so helpful. 5 star plus recommendation

Very helpful and thorough would highly recommend Johnson and perrott

Parking sensor replaced in due time. Car cleaned.

Easy to deal with John o Sullivan was straight talking good deal

My experience was good because everything simply went smoothly and if I'm correct it was Chloe working the service desk. She did a great job and is very pleasant to deal with. A gentleman also helped explain something at payment who was also very pleasant. I've had my Kia serviced here for 4 years and it has always been a good experience and the Kia has run perfectly during that time. I usually call to see if the car is ready and it always is when I call, so it would be "perfect" if I got a call as soon as the car is ready but that is really not a big deal. I have no reservations about giving a five star review.

Another great service on our Kia sportage last week can’t fault the service team here or the sales team been dealing with John and Peter since I started buying cars here and currently on my 4th car I bought from them and so will the 5th in 2 years time or sooner if the deal is right