Verified
Absolutely shocking!
Absolutely shocking experience with this company. Iv purchased a mattress and bed frame from land of beds, the bed frame is not fit for purpose, I have been unable to sleep on it for nearly 5 weeks because the slats are broken and keep detaching from the bed frame each time I lay down, I'm due to give birth next week so to say this is inconvenient is an understatement. The supplier has taken over 2 weeks to send out replacement slats, lo and behold the slats are the wrong size, so I'm still unable to use the bed. I was told an exchange could happen at the start of all this, then was told they agree to only a repair, the manager is never available to speak to when iv asked, conveniently! I am sleeping on an air bed very uncomfortably, with no resolve. I do not recommend buying anything from this company.
Verified
Excellent customer service
Excellent customer service so far...Darren was polite and professional. I am looking forward to receiving our new bed.
Verified
Lucy was informative
Lucy was informative, efficent & knowledgeable. Thank you🙂
Verified
Best Bed Shop in Cheshire!
Julie was very helpful through the process of ordering my mattress and telling me what the procedure would be and what to do when it arrives. Also assisting me with finance options and other services to go with my mattress. Mattress arrived earlier than expected and has been lovely to sleep on. I highly recommend Land of Beds for their service and variety of products which other retailers don't seem to stock.
Verified
Delivery service
We had the pleasure of having our new mattress delivered this afternoon after waiting a fairly short time to have it made.. It was delivered by two friendly guys..one by the name Mike...they were very professional in removing the old mattress and fitting the new one.. They telephoned beforehand to let me know what time to expect them..I'm very satisfied with the service
Verified
Conmucation great knowledgeable…
Conmucation great knowledgeable recommendation no hard sale felt comfortable on phone. Great 👍
Verified
Easy communication
Charley, a member of the online sales team was extremely helpful, ringing me up as promised with delivery information.
Verified
Delivery team.
Bought a new Hypnos mattress from Land of Beds, Wigan. The service in the shop was excellent, but just wanted to mention the delivery team. Darren and Tony made the delivery go so smoothly. They telephoned in advance to say what time they would be delivering, they were on time and were friendly and efficient throughout. Many thanks it was appreciated.
Verified
The product was delivered on time
The product was delivered on time. The delivery drivers were very efficient.
Verified
Lesley was very helpful
Lesley was very understanding and made me feel confident.. I just hope the mattress supplier is as understanding as the mattress I bought is uncomfortable and I can feel the springs after only 3 years. It has a 10 year guarantee and dread to think what it will be like after a few more years....update... after 3 weeks and emailing for updates I haven't heard back from Land of Beds..so disappointed with this.