Thank you for partnering with 97.1 The Drive with the ornaments to provide care packages for our nation’s service men and women overseas through Operation Gratitude!! The ornaments are nice and are for a great cause! It was also easier to order this year than last year so thanks for making the shipping options straight forward.

I understand the current situation with supply chain difficulties however, I wish we would receive more updates regarding the status of our order.

I realize that the delay in shipments is not your fault but I was trying to reach you and you hung up on me several times today. It’s not my fault either and I paid full price and I’m wondering if I’m going to get a discount?

Never received my order. No response to emails sent.

I HAVE NOT RECEIVED THE TREE I ORDERED ON NOVEMBER 9, 2021 AND IT IS NOW JANUARY 8, 2022 (POST HOLIDAYS). I ONLY GIVE ONE STAR SINCE ZERO IS NOT AN OPTION HERE. I CAN NOT BELEIVE YOU WOULD SEND A REVIEW REQUEST WHEN YOU KNOW YOU CAN NOT COMPLETE ORDERS DUE TO YOUR SUPPLY ISSUES.

I would rate the interaction with the sales staff as excellent. They were friendly and knowledgeable. The communication re delivery status was also helpful. Unfortunately, due to pandemic related supply chain issues the tree ordered in September did not arrive by the time I cancelled the order on 12/20. Thus I can not rate the product. This is a very tough time to be a retailer.

Tree is beautiful. Only issue is: Some the the branches, held by metal "hinges," do not lock in place, droop, and cause "holes/sparse areas." Overall, it was a great purchase.

Thank you so much for keeping us in the loop about delays in our original order. We were finally able to purchase a lovely 7.5ft tree, delivered as promised within a few days as a replacement. Thank you so much for your help in setting up the light system and sending a necessary replacement 'hanger' - also for your kind and patient directions for set-up via phone calls. We love the tree, it is beautiful, fits so well in our space on our sun porch. It looks so life-like and lovely, I'm sure we will treasure it for years to come. Your service associates were knowledgeable, patient and kind. We are very grateful.

Ordered a tree in mid November, received two emails saying it was delayed and then the emails stopped in early December. I sent two emails asking status and never received anything back. Sent third email mid December asking to cancel and refund the order, did not receive a answer for almost two weeks and by that time, it was after Christmas. I understand supply chain issues but lack of communication is unacceptable, especially for a time sensitive item like Christmas trees.

Are you serious? The tree I ordered last year way before Christmas that still hasn’t arrived. The communication has been good given that the company had issues getting answers. Had to go out and pay $$$ for a tree last minute. Hopefully I will have a new tree from Treetime soon.