We ordered a tree well before Christmas and kept getting false status updates via email. When I called customer service, the lady on the phone said that people are upset about not having a tree before Christmas, yet people have died in Canada. She gave me attitude, but all I wanted was the truth about my order. The email said that it was in the United States, but when I called, I later found out that it was not in the United States and is still in Canada. It is now January 5th and we have not received our tree. We only get the occasional email telling us the tree is on its way. It should have gotten here by now and someone from the company should have called us to apologize, but I have not received any true updates or any phone calls. So disappointed with this purchase. We order our tree on 11/06 and it did not say that it was out of stock. Had we known that, we would have bought something else.

The top of the tree. has a very strange shape. I can't use a tree topper! It is flat.

I'd always wanted a Christmas Tree that reminded me of the kind I grew up with, in the midwest--a Balsam Fur, with plenty of space between branches, great for hanging ornaments. When I put your 5-foot Scandinavian Fur tree together, I was very pleased--it does remind me of my childhood trees. The instructions were pretty clear. That said, I was a little confused about the lights, so I called Customer Service. The rep was extremely helpful and researched the details about my particular pre-lit tree, which cleared up my problem. The only thing that surprised me, was that the individual LED lights cannot be replaced. That concerned me at first, but I decided that the lights would probably last a long time, being LED. Thank you for such a pretty tree!

communication was very good

Perfect tree. As described. Quick delivery.

This company has dealt with a very trying time perfectly. Total confidence in them to deliver our tree in time for next Christmas. Customer service is excellent. There could be no way for them to know all the problems the world was going to throw at them but they did their best to navigate them and let me know what was going on every step of them way.

Trees looked real. I was very happy with the looks of them.

The tree was ordered the first week in November 2021 and it's now the first week of January 2022 and still no tree. I talked to customer service and they are hoping for a February delivery. They didn't offer a discount and then I found out it's made in China so I canceled my order.

Have not received the tree yet, guessing it is still on a ship somewhere, will be asking for a refund Tree was ordered in October.

May not be your fault, but had to cancel the order due to the uncertainty of the tree arriving in time for Christmas. Customer service was understanding and helpful.