Can't fault your customer service
Our contract with Clear Business was ending and I spoke to James (Matthews) about renewing. We were happy with the service Clear Business had given us over the years, but needed to reorganise our telecomms as our needs had changed. James sorted everything out for us AND halved the cost of our monthly payments into the bargain. He's always been prompt and helpful following up as well. It's a win win! Many thanks.
Verified
Brilliant service from James Devereux
Brilliant service from James Devereux Very knowledgeable and professional put me at ease straight away And actually had a sense of humour which is unusual in da insurance game Enough Said
It was a great experience with Cloe…
It was a great experience with Cloe many thanks
Ikhlaq
Excellent experience. Iky was an eceptionaly nice and helpful person to deal with.
Worse than useless
So you leave an honest albeit scathing review with 1 star. They phone you up within 48 hours to apologise then hit you with an additional 7K bill along with the last disputed bill for 8K for being a charity! Seriously are you having a joke and then threaten to cut off your water supply at a charity homeless project unit. Unbelievable.
This is a follow up from my last review…
This is a follow up from my last review called Dignity in Death. I was asked to get in touch with Stacy Leigh from the Digital Team, but no direct email was attached for doing so. I sent an email to the customer service team at Clear Business and received the standard automated reply. I did write for attention of Stacy Leigh in the subject but I doubt she will receive the email. So, Stacy if you read this can you reply with a direct email so I can get in touch with yourself, as I am still awaiting a refund 7 months on. Thank you.
Good experience
Our representative and new account manager was attentive, thorough and very helpful. The process was smooth and uncomplicated.
Courtney was very helpful and managed…
Courtney was very helpful and managed to save money for me . Many thanks Joanne
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. I AM LEFT IN COMPLETE SHOCK THAT ANYONE HAS HAD A POSITIVE EXPERIENCE WITH THIS COMPANY. Constantly saying i owe them money when i dont and continue to prove every time they ask, that i infact dont owe them money. they even sent debt collectors to us and they immediately closed the case and even they were baffled with how they have treated me. THIS IS A WARNING. STAY AWAY FROM CLEARBUSINESS!!!
Ryan Drumm customer care
I had a problem with my electricity supply and it was a godsend that Ryan Drumm was at the end of the phone for me. He was so helpful and understanding he was genuinely interested in doing his best to sort out my case. He promised to call back next day and he kept to his word . I just can’t thank him enough for helping me if I can give him 10 stars I would . Customer care you have an excellent member of staff .