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Kelly Grierson

19 November 2024, 01:45

  • GB

Customer service at its best!

Fantastic company!! I was in the process of switching to WightFibre, but due to high demand, the install could not happen for 3 weeks. My previous provider found out I was leaving them and cut me off immediately, leaving me without internet. I work from home in an entirely online capacity. Without internet, I’d be expected to go into the office daily, however, this is based on the mainland, and is not possible. It is a new job, and I am therefore still on probation. Without being able to work, I’d have lost my job within the week. WightFibre worked some amazing magic and have squeezed me in meaning I only have a few days without internet! Truly fantastic customer service! I can’t thank them enough! Special shout out to Matthew Lovett in sales, and Zoe in the administration team, both of whom coordinated with the installation department to make this happen for me! If I could give them 10 stars out of 5 I would!

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Samantha Rickard

18 November 2024, 04:19

  • GB

All aspects are marvellous

All aspects are marvellous, great customer service, excellent engineers, great price and brilliant connectivity

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customer

17 November 2024, 23:43

  • GB

Excellent service

Excellent service installed on the day agreed couple of teething problems but brilliant customer service.

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Anne Lyons

17 November 2024, 00:10

  • GB

Excellent on every aspect

Excellent on every aspect, thank you 🙏🏽

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Roxane

15 November 2024, 21:17

  • US

Kept their word.

Turned up on time, did a good job, very polite and everything has worked since. I don’t believe you can ask for more than that.

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MRSJULIETHOMPSON

13 November 2024, 05:35

  • GB

I had to wait for Internet to be…

I had to wait for Internet to be installed for ages as they couldn't do it on the date but was worth end in the end Internet is very gd and quick

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Scott

13 November 2024, 00:14

  • GB

Helpful

Home grown Isle of Wight service that did a good job

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Miss Marilyn

12 November 2024, 18:28

  • GB

Help very quickly and efficiently…

Help very quickly and efficiently received when needed and it's great to have someone to talk to locally.

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Jean

12 November 2024, 03:02

  • GB

Always outstanding customer service…

Always outstanding customer service from WightFibre. Working in customer service I am always disappointed by the lack of service out there but WightFibre are always excellent. Adam delivered perfect customer service this weekend, he was friendly and polite, resolved the issue in no time at all and followed up to ensure everything was ok. It is greatly appreciated to receive such excellent service so huge thanks to Adam and the team. 5*

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Denise Fellows

12 November 2024, 00:37

  • GB

You were on time

You were on time. Tidy and although I didn’t have all devices changed to you, you willingly did those I asked of you.