Ben was amazing. Always friendly and very helpful.

I haven’t received the product yet so I can’t comment on quality or shipping, but online purchasing was relatively easy. They offer a feature called “Make an offer” which allows the shopper to offer a different/lower price than listed, but they don’t supply any guidelines for this feature. They declined my first offer without any explanation of why, and asked me to submit another offer, which I did and the response was a counteroffer, which I suppose was their bottom line offer. They could have eliminated some back and forth had they initially responded with that amount. Not a big deal but could dissuade buyers who might see this as game playing, etc..

Nick was extremely helpful in getting me the info I needed to make a furniture decision

I was told my order would ship in a few days and now just got an email saying it won’t ship until end of August.

Great service, good communication efficient and kind

Best prices on the internet for high quality, name brand furniture. Shipping is not the fastest or overnight because items must be secured by the manufacturer but this is reasonable and expected when dealing with furniture, and totally worth it. Extremely pleased with Grayson and will continue to source items with them for our new home.

The delivery arrived without notice. I was in Boston and the delivery was to go to Florida in my condo. I received a call from the driver and was stunned that I wasn't aware of the delivery and had to have my contractor accept this for me. Advance notice would have been appreciated.

Still haven’t received my order that I placed on June 26 payment for shipping was $90 this was a gift had to purchase somewhere else in order to be able to have for birthday

Was very impressed by Grayson Living. Pamela went beyond to help me with my purchasing 4 dining room chairs. Thank You, Debby

To be honest, what made my experience great was the customer service representative I spoke with in placing my order. Kaycee is an exemplary individual with outstanding customer service skills. She was very helpful in answering all my questions, polite, patient and has a friendly attitude. Kaycee's assistance with placing the order went smoothly and quickly. I highly recommend Grayson Living for their great service along with excellent product line.