Excepcional y agradable

It was a big purchase and so far the buying experience has been positive.

Requested some information from a live chat. Information was given in a timely manner.

Jordan helped me tremendously and was very professional and clear about my selections.

Delivery is further out than anticipated from what I read online. I was anticipating this order, no later than 5/22.

Dumping Damaged Product We purchased a $2,000 12 x 15 rug for a second floor bedroom from Grayson living. When it was delivered, it was placed in our garage because we were having some renovations done to the bedroom, and it wasn’t touched until a few weeks later when the work was complete. We hired a moving company to bring the rug upstairs because of the weight. The movers hadn’t even finished unrolling it when they called us upstairs in surprise and showed us a large hole and tears in the rug. We contacted Grayson immediately after and they began a claims process. Their meager offer to us was $200 toward the repair because we hadn’t told them about the damaged product within a week after receiving it. This was not possible (nor reasonable) because the rug was too heavy for us to manipulate and we also never dreamed Grayson would be sending us what was obviously damaged goods. Apparently that’s part of the policy in their fine print. Our reply was that we never would have considered purchasing a damaged rug, let alone one which would end up costing full price or more and require us to work through a repair process. Grayson would not budge. It’s not uncommon for a business to occasionally fail to meet normal expectations. What defines them is how they behave once they learn that they have failed. Quality businesses know how to turn negative customer experiences into positives by exceeding their expectations in resolving issues, often resulting in higher satisfaction and customer loyalty than getting it right the first time. That’s clearly not the case here as Grayson’s priority appears to be to hide behind the fine print and dump their damaged goods on unsuspecting consumers.

Beautiful! Great quality!

Angela, the rep that I worked with was fantastic. She was extremely friendly and responsive. Made ordering quick and painless.

The rug arrived damaged. when we opened it there were a few large holes in it. The company said that since it was over ONE WEEK since it arrived I couldn’t return it or get a refund. All they offered was a small credit to get it repaired. I didn’t pay almost $2,000 for a damaged rug.

The over-all order process was absolutely fine, however, I thought that I had not received an order confirmation email. Spoke to Ben and he advised it might have hit my SPAM folder and it did. Looking forward to my delivery in 2 to 3 weeks.