Verified
Great with updates
Updating as order is progressing...much appreciated!
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Great experience ordering
Just ordered a table and had help from Andrea. She was great! So far a great experience!
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Angela at Grayson Living in Santa Ana was the best!
Angela at Grayson Living in Santa Ana, CA was just the best to work with on my client order. She was communicative, efficient, and so lovely. Will definitely have her in my list of contacts for future orders. Loved working with her!
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Professional knowledge and very…
Professional knowledge and very personable.
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A+ experiences
A+ experiences. Would def recommended.
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Angela
Angela, the representative in CA as well as the discounts that Grayson Living was able to apply. The free shipping certainly didn't hurt the process either!
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The ship times are insane
The ship times are insane. I can get the same item from competitors much sooner.
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UPDATE: Bait and switch
UPDATE: After my review below, Ben from Greyson Living reached out to apologize and explain the issue. He also set my deliveries back to white glove service. This is excellent customer service and they were quick to make things right. Updating to 5 stars. ORIGINAL REVIEW: After placing my order and requesting white glove delivery (items delivered to each room and assembled) we received a notification that some of our items are now out of stock and would be charged an additional $199 per item for white glove delivery, otherwise they would be curbside delivery with no unboxing. Also, they don’t expect the items to be in stock for another 2 months and shipping would be an additional 2-3 weeks after that. Not sure what the delay is. Covid was 2 years ago so supply chain issues are not acceptable. I feel like we got bait and switched to get us to make the purchase but then are told it’s not available and would not do white glove delivery on those items.
Verified
Too long to respond to an email
Too long to respond to an email. Not very responsive, however, the young lady I spoke to on the phone was helpful. Delivery of item purchased is going to take too long to deliver. Need to be more responsive and customer focused.
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Prompt customer service
Prompt customer service