The rep did a good job of getting the order filled.

Representative was extremely helpful in finding answers to my questions regarding my purchase. Shipping timeframe is most acceptable, and the value of my purchase provided free shipping. Very positive experience all around. I can’t wait to see the table bases in my home.

Customer service was great and they price matched for the items we were looking at.

We purchased several set of furniture for our new home through Grayson Living in the past few months since they offer the most competitive pricing for the items we like. Although all have been done remotely through online or phone call since we are not in CA, it has been smooth and pleasant experience every time from ordering, delivery, and after-sales service for any issues. In one order, we had items with damage observed when delivered. Faith was our POC after we filed claim, and she is super responsive and dedicated to the case with close follow-ups. She really takes ownerships of customer's issues, trying her best to provide the most favorable solution for the best interest of customers. This certainly provides peace of mind and builds trust with customers. So if I have more needs for furniture in the future, Grayson Living would be the first place for me to check out!

The fair pricing of the item and the fact I could send an offer to negotiate the price.

The people were friendly and offered prompt service. Ben was very cordial and understanding. Who doesn’t want to say they bought furniture from Beverly Hills 😎

My online experience has been fine. I asked a question and I was responded to within 24 hours. I haven't received my order yet so, I cannot speak about delivery process or quality of product.

Just like ordering anything else online, my expectations were met. So far so good. Now let’s see how the delivery and furniture quality will be! 👍🏻

Easy to use website.

Ordering from the website was straightforward. I was able to find the information I needed easily. Response to my email requesting clarification/confirmation of specific shipping and return policies was quick and complete. I received an email in less than 24 hours to confirm my purchase and let me know about next steps in the shipping process. So far, so good has been my experience with Grayson Living.