Eine Frechheit
Eine Frechheit! Kleidung die neu sind werden nicht angenommen „Fleck“ Kleidung die vorher gewaschen wurden und nur zwei / drei mal getragen wurden werden abgelehnt „Fleck“. Abgelehnt weil Kategorie nicht im Sortiment ist? Stimmt nicht! Ich kann ja wohl die Art der Kleidung unterscheiden! Und was noch komischer ist, JEDES MAL landet die angelehnte Kleidung ja doch auf eurer Plattform! Das ist ein betrügerisches Verhalten! Ich kaufe bzw. habe früher oft hier eingekauft, aber bekomme auch teils bei „sehr gut“ einfach kaputte Sachen. Sorry super schade, aber man kann die Plattform nicht mehr wirklich empfehlen. Und nein, kommt mir nicht mit einer Lupe und helles Licht! NEUE Kleidung kann keine Gebrauchsspuren ausweisen, es seiden die kommt von euch…
einfach und schnell
einfach und schnell
Alles prima
Alles prima
Ein zuverlässiger Partner für den An- und Verkauf
Ein zuverlässiger Partner für private An- und Verkäufe, sehr einfache Handhabung, perfekter Service.
Etwas enttäuschend
Im Großen und Ganzen bin ich mit Momox zufrieden. Kostenloser Versand, das Geld kommt zügig. Was mich ärgert ist die Erfahrung, die hier einige Verkäufer/innen auch gemacht haben, tadellose Ware wird mit der Begründung "Fleck" nicht angenommen. Für die Rücksendung werden dann 4,00€ fällig.
I have to put here our email exchange with their customer service. They keep ignoring me and clearly enjoying themselves. It begins with the last message.
ONCE AGAIN, ORDER WAS ALREADY DELIVERED!!! ARE YOU ENJOYING YOURSELF? ----- Your order has already been shipped and will be delivered in the next few days. We kindly ask you for your understanding that we cannot state an exact date. Please let us know if we can give you any further assistance. ----- WOULD YOU PLEASE STOP WITH THIS NONSENSE!?!? I HAVE ALREADY TOLD YOU ALL THE PARCELS ALREADY ARRIVED AND YOU CAN CHECK IT ON YOUR SYSTEM, AS THEY WERE TRACKED!!! ----- We are really sorry that your order has still not arrived. In a few rare cases, delivery may take up to 20 working days. We hope that your order will be with you within the next few days. In case your order should not arrive, please get back to us. ----- Sorry, but are you really making fun of me? Why are you ignoring my question again and again? This is really ridiculous - do I really need to take this to another level and copy and paste our email conversation everywhere on social media, TrustPilot, Yelp, Verbraucherschutz and others? Why are you treating your customers like id*ots? I HAVE ALREADY RECIEVED ALL THE SEPARATE PARCELS OF ORDER 249977164 (AS YOU CAN SEE IN YOUR SYSTEM)!!!!!!!!!!!!!!!!!!!!! THIS EMAIL IS A CONTINUATION OF THE FIRST EMAIL, WHICH WAS A REPLY TO AN INFORMATION ABOUT ONE OF THOSE PARCELS, BUT YOU DIDN'T BOTHER TO CHECK THAT EITHER!!! THAT PARCEL SHOULD INCLUDE • the big one - EAN 5489332785147 - CD. BUT IT DIDN'T. IT INCLUDED SEVERAL OTHERS DAMAGED AND DIRTY CDs. Why are you acting like that? Why don't you take responsibility for the mistakes you have made? Why are you still in business? ----- Thank you for your message. We are pleased to inform you that your order has been shipped in separate parcels. We assume that you will receive the remaining items in the next days. Thank you very much for your understanding. ----- So you have shipped the big one - EAN 5489332785147 - CD separately? ----- Thank you for your message. We are pleased to inform you that your order has been shipped in separate parcels. We assume that you will receive the remaining items in the next days. Thank you very much for your understanding. ----- Sorry, after this experience, I will never place any order with you. And what about the item you didn't ship? Why are you keep ignoring that part? ----- we cannot reship your order because we only ship current orders from our warehouse . Goods, which we have received back, will be separated after receipt, stored and then returned to our shop. Due to the large number of parcels that we send and receive back each day, we cannot intervene separately here. As soon as your return has been processed by our logistics department, we will refund the purchase price. If you are still interested in the items, please place a new order with us. ----- Why can't you send the replacement? Why should I do something you messed up? And what about the missing item? Are you at least going to send that? ----- We are really sorry for shipping a defective or poor item. Of course, we assume in your case the return cost of returning the goods. We kindly ask you to send back the goods on the most low-priced mode of reshipment, also uninsured. Please let us know the exact amount of the return shipment costs for a refund. As soon as the item has arrived, we will refund your order (shipping and return costs included). After receiving your confirmation, please tell us the exact amount of the return costs. Unfortunately, we cannot send a replacement. We kindly ask you to place a new order. ----- Hello, why are you ignoring everything I just wrote??? Both parcels already arrived, the missing item was in the one I have referring to. And what about those damaged CDs that by far didn't match your description? Is this reply some sick joke from your team? :-( Or you just don't read your customer's emails and respond automatically? This is by far the worst customer experience ever. :-( ----- Thank you for your message. We are pleased to inform you that your order has been shipped in separate parcels. We assume that you will receive the remaining items in the next days. Thank you very much for your understanding. ----- Hello, as you can see, I have ordered quite a lot of CDs from you, but unfortunately most of them are not in good shape. Almost every CD has very dirty and scratched case, some of the CDs are also dirty and a bit scratched. And then there are some, that are scratched a lot, dirty a lot, almost disgustingly so, or their case is damaged beyond recognition. Also, one of the CDs is missing (• the big one - EAN 5489332785147 - CD). So I am VERY UNSATISFIED with this order. I will give you the details below, with big problems highlighted in red: * So, is there a possibility to get a replacement of these CDs: * and also get a missing CD? Thank you for solving this. (*not enough space to put it all here on TrustPilot)
Schnelle Abwicklung
Schnelle, unkomplizierte Abwicklung, zuverlässige Auszahlung
Leider kann ich Momox nicht empfehlen
Leider kann ich Momox nicht empfehlen. Ich habe nachweislich einwandfreie Artikel an Momox gesendet. Ein Kinderbuch wurde abgelehnt, obwohl es unbeschädigt ist und die Geräusche einwandfrei funktionieren, weigert sich Momox auch nur einen Cent der kompletten Sendung auszuzahlen. Auch erhalte ich meine vollständige Sendung nicht zurück. Ohne das Momox dafür bezahlt hat, wurden die Artikel bereits 'in den Verkaufskreislauf' gebracht. Eine Rücksendung wird verweigert. Ich könnte das einwandfreie Buch, welches Sie nicht bezahlen wollen entweder spenden oder für 4€ zurück gesendet bekommen. Auch wenn diese Praxis in den AGB im Kleingedruckten vermerkt scheint, ist dies keine seriöse Arbeitsweise. Ich habe nun kein Geld für irgendeinen Artikel, auch nicht diese, die Momox schon verkauft, zurück bekomme ich sie auch nicht. Ein Artikel wird auf unbegründet abgelehnt und damit der ganze Verkaufsprozess behindert. Ich fühle mich erpresst. NIE WIEDER!!!!!!! Ach das beste sind freche und unverschämte Antworten des 'Kundenservice'/der Wareneinbehalter und nicht Bezahler
Eine super Plattform!
Eine super Plattform!
Alles Top
Alles Top Gern wieder