I still have not received my order which has xmas presents for my family.

Never received the chocolates but still charged for them! No reply from customer services

Chocolate went missing in delivery. No communication about the status; no update whatsoever. It simply disappeared. Will claim refund.

Goods not yet received and no response from email to Customer Services about their whereabouts. Very disappointing

I have not yet received the order.

Lovely chocolates. Beautifully presented.

Great chocolate …absolutely yummy. A bit pricey but beautifully packaged/presented and it sings to you when it’s being eaten.

I have enough experience of your products to know that they are good, but I am disappointed with your customer service. 157176

Delivery address incorrect and Rococo won't amend or refund order. I placed an order at 21.35 on Sunday 4 December for a Christmas gift for my brother. I input his address and clicked on the order. I received order confirmation and saw the incorrect address so I tried to amend but Rococo don't have that feature so at 21.38 I emailed Rococo to advise them that their system hadn't saved correct delivery address. I rang Rococo Belgravia and Chelsea shops on 5 December. I also sent an email at 7.05 am on 5 December to try to resolve this. Tuesday 6 December I am advised they are unable to change delivery address or cancel order. This order is of no use to me and I won't be using rococo again. What a waste of money and why are you so inflexible when it was your system that glitched and now I am expected to pay for it.

Haven’t receive my order, placed 10 days ago. No response from Customer Services..