I made an error with the delivery address (my phone autofilled a work contact’s address in error - and I don’t recall seeing a confirmation screen) I contacted Rococo within minutes of making the order to ask to amend it or to cancel and re-order - but they said they were not able to do so. One of the reasons they gave is that they are a small company, but that didn’t really explain their lack of flexibility. It has cost me a third of the price of my order and a lot of time (and embarrassment) to sort the problem out.

Beautiful chocolates and packaging and service x

delivered on time and as advertised. Product was chocolate pumpkins which were superb.

The chocolates are amazing, especially the pumpkin halloween ones. Best chocolates I've ever had!

Very cute design with lovely thick chocolate & a great filling.

A lovely company! I found customer services to be exceptionally helpful and attentive. They obviously genuinely care about their products and customers. All the products I've tried have been of stunning quality. Delicious all round!

Always an amazing array of chocolates on offer, and with the occasional special offer available, it feels like I’m bagging a bargain! Efficient delivery, too.

Wonderful wide range of products great rewards scheme and customer service

Happy with the service but I had not notice the part which said chocolates only had a guarantee of one month which was no good to me as they where for Xmas gifts and would be out of date. I explained this to Rococo and they offered me a voucher to cover part of the cost which I was more than happy with so please be aware of the use by date

Website info needs improving; I ordered an item that wasn't available from the depot, was only available to collect from a shop. The only info I received was that my order could not be delivered to my address. I sent 3 emails to enquire about this before someone finally got back to me and explained the situation. I could then proceed with the rest of my order and received that promptly.