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Chris Woodhams

10 November 2020, 17:30

  • 1 Review
  • GB

Verified

Cost hike

Over the last month the cost of 5 violet creams has increased from £8 to more than £14. The Rococco response? I'm afraid the price of our floral creams has increased due to the higher cost of production currently. Best to shop elsewhere.

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Peter

16 October 2020, 20:55

  • 1 Review
  • GB

Verified

Ordered as a gift so it was…

Ordered as a gift so it was particularly disappointing that the delivery was only partially fulfilled due to truffles being out of stock. Understandable? Perhaps, but a note on the website to indicate that stock levels were low would have helped. The ‘congratulations’ gift will now be delivered fully almost/at least 10 days from ordering. Seems a touch late. This is also my first ever order from Rococo, so I will think twice before ordering again.

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Chris

09 September 2020, 17:07

  • 1 Review
  • GB

Verified

Quite simply, the best

Quite simply, Rococo are the best chocolates we've ever had. The service is outstanding as well.

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Yasmeen K

27 August 2020, 20:45

  • 1 Review
  • GB

Verified

Excellent customer service

DPD delivered my order to the wrong address and Catherine kindly resent my order for no extra cost. This is the only time I have had any problems with ordering from Rococo. The chocolates are always excellent quality and beautifully wrapped. Customer service is helpful and responsive. I will happily order again (and again!).

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Aurelia Castaigne

10 August 2020, 18:14

  • 4 Reviews
  • GB

Verified

Great company, tasty chocolates and helpful staff.

Had a problem with a next day delivery not arriving and contacted Catherine at Rococo Chocolates for help. She was incredibly helpful and informed me it was a problem with the delivery company. She offered to send the order again free of charge - but I was happy to wait and the chocolates came this morning. I commend Rococo on the helpfulness and professionalism of their staff. As usual Rococo presented the chocolates beautifully and my fiancée absolutely loves the praline quail eggs. I would highly recommend the company to all.

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Emma

07 August 2020, 20:15

  • 1 Review
  • GB

Verified

Impeccable customer service.

Impeccable customer service. I received my chocolates on the hottest day of the year and unfortunately they had melted (they were a gift for my partners birthday) A lady called Catherine dealt with my request and sent me another one free of charge. This is at no fault of their own, but they did it anyway. I would love to commend the customer service team and especially Catherine! You guys made my day :)

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Babak Khazaeni

31 July 2020, 08:52

  • 2 Reviews
  • US

Verified

Excellent chocolates…

I have been ordering from Rococo Chocolates for years. I live in the US and orders always arrive in a timely fashion except for during the CoVID times we had a small delay. The chocolate quality has always been phenomenal. I recently had their new single origins chocolate from Honduras. It tasted great. Nice hint of fruits, the right amount of sweetness and creaminess. It’s better than many other single origin artisanal chocolates I have had in the past from chocolatiers here in the US.

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Catherine

23 July 2020, 18:53

  • 1 Review
  • FR

Verified

Great Customer Service

The Customer Service is absolutely outstanding! Super quick response via email, very helpful and went the extra mile. Thanks so much.

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B Difonzo

15 July 2020, 15:36

  • 1 Review
  • GB

Verified

Delicious Rococo chocolates are of a very high…

Rococo chocolates are of a very high quality and always delicious. I really like the packaging too, and particularly like the small boxes of chocolates which make a lovely treat or gift.

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Mrs Bragg

14 July 2020, 01:50

  • 1 Review
  • GB

Verified

Perfection!

What can I say? Simply the best chocolates I’ve ever tasted. They never fail to disappoint. Lovely gifts and I enjoyed an indulgent treat for myself too. Thank you!