Ollie was very fantastic and friendly, he explained everything to me in clear terms. This is my first rental, I was very worried about bills, but he reassured me that everything is going to be okay.

After having issues with our water bill where it wasn't getting paid to the correct amount and led to a decline in our own personal credit score. We asked to cancel or take control of our gas and electric account which originally were told would be done automatically but could take up to 5 days. We have chased this up multiple times and after a month, we have now been told it hasn't been told and to call the phone line which is busy a lot of the time.

Great very easy

Matt was a great help !

Good so far and easy to do

Ollie was so lovely and helpful on the phone, he took the time to explain everything to me and make everything was as easy and seamless as possible, this is my first rental and I have had concerns and questions about bills but Ollie managed to answer every query and reassured me completely. Thank you! :)

Olly Howard was my advisor today, really helpful, gave clear information and made the process of setting things up very straightforward / easy.

Jo was absolutely amazing and quick in responding to my queries

Absolutely pathetic service! The whole point of signing up was to reduce the burden of paying bills individually, but we ended up contacting them everyday to follow up on how to upload bills on dashboard. They have poor helpline service and even worse email service where they don't answer your query to the point and end up creating a confusion. And when there is cancellation fee (which is mentioned in the contract) but when they themselves are not giving you the right service, how can you expect the customer to pay the cancellation fee! PLEASE DON'T SIGN UP. You would save so much time by just setting up Direct Debit with the providers.

The lady i spoke to (Jo) was very polite and very helpful, got me an answer straight away.