I bought a ring for my wife's 60th birthday and I have to say that the service and attention I received from Annie was first class. It's the second time I've used the Diamond store and can highly recommend.

The item we ordered is beautiful and will look fabulous on her wedding day. delivery was on time

The delivery company they use Haa totally let them down. Despite me paying extra to book a weekend slot and sitting by the door so not to miss them they didn't turn up and sent a photo of a completely wrong address. Still not got my order.

Extremely long time to receive the ring had a date planed and told them this when purchasing. Only to be informed after a week that was going to take 4 to 6 weeks to be made. Poor communication from them despite telling me that I would be kept fully up to date with everything sadly that wasn't the case. It was me chasing all the updates. Wouldn't have purchased it knowing all this beforehand. Only thing that was good it's a nice 💍

Fabulous service and beautiful jewellery

Similar to other reviews a stone fell out of my fiancés engagement ring. I sent the ring back and they accepted full responsibility for the fault but said they were unable to repair it and wanted to recycle it and send me a new ring. I pleaded that they at least attempt a repair on the ring as as a replacement would not be the original ring I proposed with which obviously has sentimental value. But they were extremely rude and were not thoughtful of our feelings. I have therefore requested the ring be sent back so I can get it repaired elsewhere by a competent jewellers. I will never use The Diamond Store ever again and strongly advise others to use another company. I am not the only person that has complained about stones falling out. Avoid.

Prompt service. Quick delivery. Kept up to date with progress off order regularly.

Nice quality. Reasonable price

Excellent service all round from choice of product, quality and service with updates. Very happy with my beautiful ring.

They were responsive to my order and let me know that my order would need to be hand crafted and gave me an estimated time for it to be completed, they contacted me as soon as my order was complete and kept me updated with the delivery process.