I have purchased from the Diamond Store before and just like then I received excellent service and was happy with the product and my wife loved it.

Great customer service from start to finish. There was lots of communication throughout. The item arrived in lovely packaging.

Absolute rubbish service xmas present got in feb ,ok it had to be made to measure was told I would get early jan we will keep you updated ,yeah right I done all the chasing ,avoid this site

If I could give 0 stars I would.Purchased a ring the end of November for my partners birthday, unfortunately was slightly the wrong size, sent it back 2 days after receiving it.received confirmation they had received the package with a note saying it could take up to 42 days which would have been the 22nd of January. It’s now the 11th of February and having been fobbed off by customer service multiple times I've now requested a refund. The service is extremely poor and I would recommend taking custom elsewhere as after they’ve received payment they couldn’t care less for the consumer.

Easy to order online and nicely packaged. It arrived a day later than I thought it would from the advertised day when I was ordering.

Excellent service. Communication from the moment my order was placed was brilliant.

So they tell me through email I should receive my refund and still nothing . Trading standards have now been told about this and the financial conduct authority. This has now coursed me nothing but stress and worries no end and I have high blood pressure and on medication but this is not helping . STAY AWAY FROM THESE . Once this is all sorted I will write a lengthy review of why this happened and how can they take your money and then at the request of the customer cancel my order but fail to make the refund ?. Just give me my money back and let me go otherwise you are breaching the customer protection act 1987 . I have been robbed legally by these kurrupt buissness. Shame on this company . Look forward to my day in court with these . I will keep writing these reviews until I get my money back . £93 is no joke .

Ordered a beautiful ring, the diamond centre had my incorrect details. I updated on them Monday 3rd Feb, they provided DPD with the wrong contact details. I did not get my PIN and did not know they were due to turn up on Wednesday 5th Feb with my ring. DPD wouldn’t give me the ring without the PIN and the driver would not ring anyone to get the PIN resent, really unhelpful. DPD then said they would redeliver on Thursday, 6th. They never came. I received another email saying they were coming on Friday 7th. I complained to the diamond centre. Apparently they have asked for it to be returned to them and they would re dispatch it to me. They could not tell me when I’d receive my ring. I asked if I could get a refund. They said I could ask for a refund only when they receive the ring back from DPD. Really unhelpful. They have spoilt the fact of me getting the ring which looks beautiful. No way of ringing anyone, I still haven’t got the ring and no idea when I will get it. I paid £211 for the ring and they do not care about their customers at all. So upset and disappointed.

I spoke to ‘Anna’. She was really helpful and offered expert advice.

GF loves it. Very nice