Well in transit, my diamond ring got lost. They were fast to contact me in saying that I would need to fill out a claim for which I did. I had a verbal appraisal which I used for the value of the ring, which I thought it was more than fair since thru NO FAULT of my own it was lost. So after emailing many months….no one offered to call me or keep me informed. I had to initiate every email to see what is going on. And every email, it was a push off saying we are still looking into the matter. I didn’t expect the turnaround time to be days or weeks because I know things take time but waiting almost half a year for a fraction of what they deemed satisfactory of a ring that was lost is disrespectful. So if you value your jewelry, please do your research. That was my mistake and it’s too late. Don’t expect to be made right by this company even when it’s not your fault.

They kept my jewelry for five days and over the weekend without so much as a word this all after I denied their Ridiculous offer! Not 24 hr turn around for a minute thought it was a SCAM! Their pricing sure is Do NoT Recmmend!

Company claimed to be experts, they said they would pay a lot more than traditional jewlers. A lot more would be 100+ for my 10k chip diamond ring. They offered me half what a real jewelry store had offered me for the gold alone. They are not experts, they are frauds.

Website shows diamond rates at one price and are completely false advertisement! The rates they are using are completely different then what they actually offer. Also shows featured, just appraised rings but when you send in your diamond ring that has been certified and a bigger diamond size, the appraised amount isn't even close!

The quality of the product is quite good but expensive

The response time was fast. I was satisfied with the offer given and they had several payment options. I would work with this company again.

Sent off two rings one was worth over 8k and got a $500 offer. Then it stated if you packed the 10% slip you would get 10% more. What a joke. I better get my rings back.

I sent in several diamonds that had a total weight of 4.85ct. One weighed 2.75 alone and got an offer of $125.00. No list of how that amount was figured just the offer amount. And I also got an email when they recieved my package and I had the offer in exactly 2 hours. When I declined it I got an email saying they would be in touch shortly to discuss returning my items but their site said if declined they would be returned no questions asked. Still waiting to hear back about my diamonds being returned

I thought I was dealing with Diamonds USA but I got a call from Cash for Gold providing no value for the diamonds I mailed. i declined the low ball offer. They sent my jewelry back all knotted up after I carefully packaged my items when I mailed them.

Terrible experience. Was offered $68 for a $7000 ring?? Ring had already been wholesale appraised for $4000 for just the diamond, so I would have thought the offer would at least be 50% of that. Now let’s hope I can get the ring back.