Very easy to book and great getting confirmations of upcoming stays. Very quick responding to email with any questions or issues. Would use them again..

They show offers they don't have so you register. Contact us, there is only an email....... I have contacted them more than a week ago to the email info...and no answer. I wrote to them again today and this is what I got: Your message to the email provided couldn't be delivered, conciere wasn't found at nustay.com.....

This site is a SCAM. They take payment from your card (a "pre-authorisation", but it comes off your balance and if it's cancelled will take 14 days to return to your balance) BEFORE confirming that a room is available at the hotel for that price. THEN they say that they can book a room for a HIGHER price at the same hotel but if they are sold out they can book at another hotel for you, again at a HIGHER price. Unethical business practice and incredibly misleading. Edit: reply to response. The hotels they are offering after this are an extra $80-100 AUD more than originally booked. It's a SCAM

My experience is that Nustay sent me confirmation voucher but when I showed it to the hotel, the staff no booking for you. The money was taken next day. This caused me concernes which I did not expect before.

The website is nice and sleek. Very comfortable looking for hotels on the website. I just didn't like the prices were in EUR and not USD.

Site claims refund available but then refuses to refund...Claims you can email their "Emergency" email for refund, but then ignores the email...Claims hotel refuses to refund but hotel says not so...This platform refers your booking to Expedia, so is just another layer between customer and lodging... Avoid these bad apples or it will cost you...

First time I used nustay, booking didn't get confirmed - apparently the hotel had a limited number of offer rooms and didn't update their system to cope. But was kept in the loop via email and payment was cancelled, eventually. Second time, different hotel and hadn't noticed booking didn't include breakfast. Tried to cancel within short canx window and also contacted hotel directly But between nustay and hotel, they managed to agree to add complimentary breakfast to the booking. Result! Lots of emails to update me and unusually for an online hotel agency, was in 'first language' English. Would definitely use again.

Very easy to book a rom ar the Nustay platform. I rally reccomend it.

We easy to use very quick and efficient - would use again

NuStay posts low prices to attract you (I found them through Google Hotels), but then, after you enter your credit card info, they inform you that the price has changed -- and that it's a few more hundred more than originally posted. This happens consistently. I'm convinced this is purposeful deceit, in part because they continue to post the low price to lure you in (if you try to search from a different device or browser, for example). Big waste of time if you're looking for savings.