The location of your hotel is in the worst place in Omaha homeless people asking for money before you walk in the door my family did not feel safe at all we booked a different hotel for the rest of our stay never again will I stay at that hotel my family safety comes first you lost me as a customer

Very bad experience with you Rate, communication and alot more

I cannot believe the despicable service of this site. Their phone number does not work claiming high call volumes at all times. They also do not answer emails with the urgency they claim. I booked a room a few days ago and the hotel has no booking under my name. And yes, it was spelled correctly with the information i provided and looked over three times. It was even correct in the confirmation they provided me. I messaged the website and they responded once stating they would fix it with “urgency”. That was 12 hours ago and my trip is tomorrow. I’ve emailed 3 times since with no response and will be reporting them for fraudulent activity. My money was taken and I received 3 “booking confirmation numbers”. None of them seem to exist with the hotel yet again I repeat, my money was taken from my account the day of. If there were any problems, they should have messaged or called me and that was not done either. Now my trip will not be happening due to lack of hotels availability at this time & high prices. Seriously, just book through Expedia or something. At least they’ll answer your questions.

Booked a terrible moldy hotel. Tried calling nustay. They said to message the "emergency" email. I did that. Didnt get a response until 130 AM. I had to go to the pharmacy for emergency asthma medication after 45 min in the hotel. I havent needed medication for over ten years. After I got that response I tried to respond. I wanted my money back so I could find a different hotel. No contact. Garbage customer service.

Wonderful communication. Super fast and friendly.

The booking was simple and easy to make. Thanks!

When I book a room in the uk using a uk credit card I expect to have pricing in GBP not Euros. Roll on 31 October!

It was very strange and unpleasant that halfway the booking process the price of the room went up significantly.

Clean rooms beautiful ambience nice location..lovely place to stay.....its like home away from home...

Responded intime But hotem booking rates must be updated prior to booking because of which 90minuemtes delayed in check in at hotel But I saved 20 euros on booking Thanks to Nina Clifford madam for timely responding in hotel booking confirmation and for her fast services From GOVULA SUBRAMANYAM