facile et sans surprise

Trustworthy, fast confirmation, easy to use platform

I booked a hotel room through Nustay after my flight was cancelled in Newark, NJ and needed a hotel room for the night. I booked at the airport, took an Uber to the hotel (about 40 mins.) and they had no record of the reservation. Had to pay out of pocket. Received an email the next morning from the Customer Service Rep. apologizing for the unfortunate incident. I love new start ups and young companies, but this wouldn't have happened had I gone through Expedia or Travelocity. I might give Nustay another shot in the future, but if you value speed and reliability, I'd suggest giving them more time to get established.

booking was very easy and cheap.

Very easy and straight forward. Room rates much cheaper through nustay. Will definitely use them again!!

Easy to use with no hidden extras. Many web sites add extras whilst making a booking (taxes etc) so that the price you started with OR were attracted to the web site with may very quickly change and increase. This is clearly a dirty marketing trick.... No such rubbish here on Nustay!

The phone line is ALWAYS BUSY (I'm tempted to think they always put the busy message.) I recently requested that they refund me for a booking, and despite the fact that the hotel agreed to authorize a refund, they have been TERRIBLY SLOW at responding and updating me with the process

L'hôtel zalagh kasbah hôtel & spa est un hôtel que je recommande , excellent 👍et de plus avec un bon prix en réservant avec nustay.

Hi, I just booked a double room through this website and room was clearly priced at €105 on proceeding with payment. I checked my email after and they charged me €140 for the room. I have rang them they won't answer and not replying to my emails either. This website is very dodgy and will not be using this service again!!!!!!!!!!!

I just booked an hotel for tonight with a successful PDF payment transfer document from my Bank App and did not receive any booking reservation via email. The reservation is for tonight, already sent 2 emails with NO RESPONSE and the PHONE NUMBER does not work!!! The worst booking website I ever used with terrible customer support!!!