I bought a hotel vouchers in Zanzibar via Nustay in Feb 2020. This was before COVID-19 Pandemic. After that in June our flights was cancelled, we contacted and asked Nustay for help. They responded very quickly and gave us suggestion what we should do. Finally they helped us for a cancellation and get 100% refund back, despite the fact that our booking was a 100% prepayment and non- refundable. Nustay is truly trustful, I will surely book our hotel via Nustay in future!! Love you guys and your services!!

I forbindelse med Corona-virus og hjemkaldelse af borgere fra Danmark blev vores Bali ferie afbrudt og hotel booket via Nustay blev aldrig benyttet. Vi kontaktede derfor hotellet der var venlige og indstillet på at kompensere os, med en voucher, men vi skulle gå gennem vores travelagent(Nustay). Efter utallige mails med forskellige levels i Nustay, vender de bare tilbage at det ikke kan klade sig gøre. Utroligt når man selv har gjort forarbejdet for dem hos hotellet, og fået accept fra hotellet. Så afviser Nustay blankt at kompensere...

J’ai demandé le remboursement de mes hôtels durant le COVID 19, il y en avait pour plus de 1000€ d’hôtels ! Aujourd’hui, 4 mois après la demande de remboursement je n’ai toujours rien sur mon compte... ça devait mettre 90 jours... Je suis très en colère.

After getting a voucher for a non refundable tarif I was already pleased. Personal contact via email and a prompt and fast sService for a last minute booking impressed me. This is how you treat a dn Keep customers in hard times! Thank you.

bonjour, voilà 4 mois que j'ai demandé un remboursement pour un hôtel, le dossier n'avance pas, je n'ai jamais vu ça, je suis soit disant en liste d'attente... les tarifs sont + attractifs que sur d'autres plateformes mais pour nous plus jamais vu le manque de sérieux derrière !!

Pleasantly surprised to get a voucher to cover the cost of a hotel I booked for June 2020. Good service and prompt action when I wanted to book a new hotel. Thank you.

Another Positive experience from a firm I have used before. Alex in customer care kept me informed throughout booking process and was patient and courteous. Will use again

The team at Nustay were very helpful when dealing with our canceled reservations on our trip to Hokkaido, Japan. Each email was filled with courteous and concerned words, with attention to detail and knowledge of our situation. They handled our cancelation quickly and even got us a credit for a future booking for a non-refundable reservation at a hotel in Narita. Their email replies were prompt and I heard back from them within one day and even the same day. I will definitely use Nustay for booking on our future trips. Thanks Nustay, you're the best! Sincerely, Kandice Crusat

Trustful agency

We were booked to stay at a hotel in London as we were attending a concert. Due to the Covid pandemic the concert was cancelled, so we no longer needed to stay at the hotel, even though the room was booked as non refundable. Nustay have issued us with a credit for the full cost of the stay to use at a later date. Can't fault the service given