What on earth is wrong with the telephone systems at both Canary Wharf and Orpington. Phones keep cutting out, how are people supposed to get through to these places?

INCREDIBLY RUDE RECEPTION STAFF at the LycaHealth Canary Wharf - especially the blonde, full-figured lady. Started to raise her voice at me when raising ongoing issues I have experienced with the practice. Did 3 rounds of blood tests at the clinic - ALL LOST, including after me calling to chase them several times and apparently being told ‘It will be escalated to the manager’ NOTHING EVER GETS ESCALATED. Was recommended by my doctor to do a MRI in the same place - my mistake I did not realise it was the same place…. Same rudeness from this blonde lady - absolutely repealed by her attitude. Definitely someone who should not be behind a reception desk! PLEASE REVISE YOUR STAFF!

Couldn't get any result out of my test, and there is no way to pay online.

Absolutely awful place.. Sent me a £46 bill 15 months after surgery which Bupa should have paid but must have been over looked. Received an Icon debt letter for £76 stating I have to pay it or face court hearing. Absolute terrible account team to contact me over 15 month. How can they expect payment after all this time. Consultant was a cowboy too so stay away!!!

Lycahealth has the worst accounting team. The don’t bother contacting you about any outstanding payments and just pass on everything to debt collectors. Take no responsibility and are rude.

I have been in the clinic today. I went for a breast screen etc. I don’t remember the name of the dr. but I believe her assistant’s name was Fatima. They were very sweat and very positive. Their vibes were so comfortable. The whole team made me feel very good actually, very close and very friendly. These visits are very delicate as your life can change just in a matter of seconds. Thank you.

Beware of doing a CT scan at Lycahealth Clinic Orpington. I had two CT coronary angiograms one with contrast there. My cardiologist was unable to review the images properly due to poor quality.

I had a CT Scan with Lyca Health Orpington on 28th July 2023 with a 1-2 day turn round time. After a huge battle and huge distress and aggravation, they eventually gave me the results on 16th August after 7pm. And that was only after I threatened legal action against them. They still refuse to refund the £495 cost.

Very easy to book and get an appointment quickly - and for a decent length of time. Excellent, sympathetic doctor who had the time to listen, reassure and prescribe appropriately. Would certainly use again.

i went here for a scan and they told me over phone on 3 different phone calls that they do direct coronal plane imaging when i arrived i was informed that they do not do direct coronal plane imaging. i am claustrophobic they did not inform me that my whole face would be covered by coil cameras. they lied about direct coronal plane imaging. from mr rothschild