Used Lyca Health for an MRI scan in June. Staff were pleasant, scan experience was good. Received results within a week and was able to forward on to my NHS consultant, they also sent the images to the hospital so the consultant could access them to arrange further tests and follow up.

Having trouble with an old broken hand injury. So called them and explained the situation and was told I needed to speak to one of their doctors on the phone which would cost £50. Paid this and explained to the doctor my problems with my hand and she said yes come in and get an x-ray. I said I wanted the results sent to me and not my usual NHS doctor. Yes that's fine, and it's £140. So got the train to London (another £35) and sat and waited to go in. Filled out my forms. Went in and had two x-rays done. I'd like to point out my little finger is seriously bent due to old injury. The x-ray doctor got hold of my little finger and tried to bend it straight for the x-ray which made me shout ow it doesn't straighten that's part of the reason I'm here. After it was done he said we will send it to your doctor. I went back to reception and said the x-ray man said it's going to my doctor. Lady at desk says yes that's right. I said no it's being sent to my email and not to my doctor. She then argued no you were referred by a doctor so it goes to them. Again I said no I paid £50 for a phone consultation with your doctor and the results are being sent to me. Oh sorry she said that's ok then we will send to you later. So I left and waited. After 2 days of not getting the email I phoned them again and said I haven't received my results yet. She said they were sent your doctor. Grrrr. I then frustrated said look this is now the third time I've had this discussion and the results are not for my doctor they are for myself. I explained the whole process from the start again to her and she said ok I'll send them now. A couple of minutes later the email and report popped in my box. Well what a complete waste of all the time and money. It was completely crap. I mean utterly pointless. It was one sentence long and just said bent bone and a lump from bone modelling work done on previous injury. I've never had work done on my broken hand ever. My report on it from 20 years ago by the NHS was loads more detailed. I urge you. Completely useless. An utter waste of my time and money and am so annoyed it's unbelievable.

Really awful service. Must, must avoid. I was given a cream that I was assured was harmless but after my own research, if I took it, it'd actually potentially harm my unborn baby. Undereducated, rude staff. The complaints team and reception have now stopped responded to any of my emails.

On Wednesday the 15th I went to the Orpington, Kent branch for a hay-fever injection. This is a big facility that was full of staff and doctors. After I reported to the reception she loudly asked me what am I here for. I said to see the GP but she loudly demanded a reason and that is after she asked my full name, date of birth and address out loudly in an office full of staff and other patients everyone knew my personal details. She then proceeded to shout out loudly that I am here for my hay-fever Injection! There service is absolutely disgusting and I am not happy since they have a duty of care! They seem to forget that they are privately funded and need to stay confidential! Please note Lyca Health I have consulted this with the legal department I can use with my Union membership and I will be taking this further!! ABSULUTLEY DISGUTING LYCAL HEALTH IS!!!!!!!!!!!!!!!

Admin side is dreadful. Took months to set up our company account then not only do their reception staff not recognise there is a company account they dont even know they do company accounts and demanded 3x immediate payment close to double our agreed corporate rates at the same time the doctor hadnt even arrived in the building for an appointment due 15 mins earlier.

I found a great OBGYN, Dr. Saeed, at LycaHealth at Canary Wharf. She is very knowledgeable, thorough, patient and gentle with her examination. Also, the woman who operates the mammogram machine was fantastic - and the imaging machine was noticeably more gentle than my last mammogram in Hong Kong. HK offers excellent healthcare, but the mammography machine, perhaps an older technology, was painful. Thankfully Lycahealth's mammography was MUCH improved and no tears fell this time from me. Thank you!

1 star for the lovely women who did my scan. I was misdiagnosed with a brain bleed (which of course terrified me), so I spent nearly a grand seeing multiple specialists to confirm I was okay. I was told this was a misdiagnosis, but the absolute devastating trauma this has caused me during this time is hard to put into words. I contacted the company and demanded atleast a refund (as this would not even cover my costs due to the misdiagnosis) and of course they are stringing me along for weeks with no real intention of rectifying their mistake. AVOID. Pay more and go to a centre with better radiologists. I will pursue legal action to be appropriately compensated. Side note, I was sent an informal email with terrible grammar as a "diagnosis" for my scan. When I showed multiple consultants this, they said it looked incredibly unprofessional.

They upset my brother’s brother (who is also my brother)

They upset my brother.

Absolutely dreadful. Vague radiology report. Zero aftercare. They make things worse, not better. Go elsewhere.