I've been referred to LycaHealth at Canary Wharf by my GP for a couple of tests and a consultation. Luckily enough, my corporate insurance scheme covered the costs because frankly - I don't see why people should pay a penny for this kind of services. In just one week's time their team managed to screw things up exactly three times. 1) They booked me for an ultrasound scan with a wrong specialist. I can't even start to understand how this is possible in the first place but I asked my manager for a few hours off to be able to attend. Then they called me with the news that my appointment is not available. 2) The guy who called me (he knows who he is, I can pass this info directly to the management) wasn't even one bit apologetic about the situation. Let's say, the whole attitude there is somewhere along the lines of "if you have issues with us, then just leave". The call was disconnected at some point and guess what? They never called me back! I waited for 3 hours before calling them myself, got the same guy back on the phone, told him that a normal service provider would actually call his client back - zero reaction but he's probably too fancy shmancy to bother, I'll give him that. My appointment was rescheduled - but it's also plain weird how they are not able to accomodate the needs of people working office hours in these times (zero flexibility in booking times and low overall availability). 3) Now we've come to the best bit! The final follow-up I've been waiting for. Got my line manager to split my shift, so I could go and see the doctor face to face (the doctor is amazing, btw), got on the train, got off at Canary Wharf and yes, you guessed it. No appointment. Just as I was getting off the train, my doctor called me with a million of apologies (for smth that wasn't even his fault) because the booking team managed to book him an appointment with me at the wrong time. I had to turn back and go home and we did the initial appointment over the phone. Wow. So, the summary is this: I wasted my time and my money to come to the clinic for nothing. Who's gonna compensate me for that? Also, I made a very pointless and unnecessary journey in the lockdown - was that a responsible thing to do? Did the staff call me to reschedule? No, they didn't. I got a call from my doctor who is (thankfully) a decent person and bothered to handle this situation while the staff out there were sitting in a nicely furnished room doing whatever it is they are doing every day. I genuinely feel sorry for all the amazing specialists who have to work in such an environment. Please avoid if you value your peace of mind - there are other clinics in London which will offer you a wider choice of appointment slots and will not screw you over with their lack of coordination and attitude.

I was referred by my GP to get an X-Ray. As Lyca Canary Wharf is the only one nearby I went there on tuesday. Unfortunately, the images of the X-Ray showed my foot has a fracture that might require surgery. Lyca’s team said the report from the radiologist could take up to 48 hours. On friday I called and the receptionist told me that the report was not ready, I asked why and how could not be ready if they assured it could take up to 48 hours and 48 hours have passed?, the receptionist responded that the radiologist called off-sick so the report will be ready for monday. I can not conceive how two lines of a report can take 48 hours, and I can not conceive that they only have one radiologist! They took 125 GBP from my pocket to deliver a report in the next 48 hours and they did not deliver it on time so I had to reschedule my appointment with my GP 2 times. This is a joke of company, under resourced, do not meet deadlines and let patience down with their lack of responsibility!

Very professional and courteous. They took care of the person and not just of the clinical case.

Amazing experience. Very punctual. Amazing ambiance & amazing service. Little expensive but totally worth it.

I found this place, when my GP was out of reach due to COVID-19. I desperately wanted to see a health specialist. I was able to see a consultant at Canary Wharf centre. Treatment was very cost effective, and they organised all tests, most of them are in-house. They even organised the scanning on the same day. I was very happy with the prognosis. I would highly recommend anyone who wish to consult a specialist and doesn't need to wait for long appointment with NHS...

I felt like a movie star as soon as I walked in, the staff working there is very helpful and courteous.

Very good service.

Best quality of healthcare’s and workers Extremely good technology is there

Excellent service... totally worth the money... ambiance is unbelievable.. staff was very helpful.. following perfect pandemic protocols...

Not trustable at all. These people have teamed up with another online company called TopMRI (Dr Dave Sawh was the person that I spoke to in TopMRI) and they charge their clients as much as they possibly can. I paid £800 for a Coronary CT Angiogram (CTCA) whereas my colleague who I referred to them has been charged £350 for the very same procedure. Following this I called them anonymously and they confirmed over the phone that the price of the scan for any one part of the body including the heart is £550. I was extremely shocked, confused and disappointed to see their dishonest pricing strategy so I wrote an email and they only replied (expectedly) that the various prices of £350 or £550 are wrong and the correct price is £800 if you go through TopMRI. They never mentioned what is the actual cost of the scan if you go directly through lycahealth as they tend to send the clients to TopMRI to be able to overcharge them. This is a scam, stay away from Lycahealth and TopMRI under any price!!!