The bed was ideal but delivery was poor

Should not be called British beds as they will not deliver any further north than the central belt of Scotland

Terrible service, I was given inaccurate information from British Beds consistently, their lead times were longer than stated and zero communication from them - always me chasing and receiving inaccurate information. They then committed to communicating with the delivery company about my delivery but then didn’t so I had to chase AGAIN. Their delivery company was, what I can only describe as amateur and they spoke to me in a shocking way. The bed arrived but with a tear and dirty so I’ve had to pay to get it repaired and cleaned; their 5% discount didn't cover the cost of the repair and cleaning and frankly I never want to deal with this company again. Such a shame as I wanted to support a smaller business but won’t be shopping with them again.

From ordering to delivery was very easy kept up to date with delivery good priced beds good quality will use again and highly recommended

The bed was very easy to put together and in good condition. The delivery service was excellent and even called me as I had to move my delivery date. The time for delivery was a small window so I didn't have to wait in all day. Queen base is slightly smaller than my queen mattress. So mattress hangs over by an inch on each side. Not really noticeable.

Easy to order and fairly short delivery time. Good quality base and mattress. Driver was brilliant. One for didn’t fit but a minor defect in the grand scheme of things. I would order again.

Very good quality headboard, looks really well-made, love the fabric. Took a bit longer to deliver than expected but worth the wait!

Wonderful floor standing headboard. Whole process of ordering samples to delivery of headboard was professional and easy.

Delivered on time carefully taken upstairs

Order was made up and dispatched quickly. I've had to contact British Beds Direct twice and their agents were very polite and helpful each time. The base and headboard I ordered is in the velvet which can be an unforgiving fabric - there's a little damage in two places but it's where it doesn't notice so I'm not worried. Delivery was good too. Would recommend.