Sent flowers for Valentines and the postal service tried to deliver to an address that I did not give the property where it is sent was a shop that's open till 9pm and does not require anyone to ring a doorbell but the delivery driver wrote no answer, I went on royal mail to send this to the post office for the 15th Feb as they give this option for failed deliveries and today is now the 18th Feb and the post office has still not received it nor have they got it in the depot still says in Transit. I asked for a refund and they have said no and they have asked me to raise a card dispute instead which is ridiculous. Never using this company again.

Awful quality, do not buy from this company if you want fresh flowers. We were delive

The delivery supplier (Royal Mail) could not deliver the flowers at a reasonable time for a delivery to an office, two days running, eventually the flowers arrived at my home (having switched after two failed deliveries at my wife's office) 4 days late, flowers obviously were ruined. Their customer service was like an AI bot reply and only when pushed would discuss the issues raised but absolutely refused to take any responsibility for the delivery, which I have discovered is against consumer protection laws. I requested a refund which was refused so I will be reporting them to trading standard, as advised by citizens advice. The service is fine when there are no issues but as soon as there are issues it is terrible. Look at Trip advisor score for a true reflection of their service.

NOTHING PRESTIGE ABOUT THIS SHOCKING COMPANY! I Wish I could add photos to this review just so you could all see how truly shocking these flowers arrived. Emailed customer services and had generic responses back and no accountability was taken by the company for the shocking bouquet! Dead wilted and snapped rose. £40 for a “LARGE” bouquet which was not even comparable to a £6 bouquet from the supermarket. PLEASE SAVE YOUR DISAPPOINTMENT AND DO NOT ORDER FROM HERE! honestly if you could see the pictures of the flowers you would RUN swiftly from this shocking company

Ignore there 5 star reviews there obviously from employees, paid extra for Valentines day delivery before 1pm flowers still haven't arrived and they couldn't care less, it's royal mails problem who are incredibly more incompetent than Prestige flowers. AVOID!!!

Really unhappy with this company , ordered some flowers, at teddy bear and box of chocolates to be delivered on Valentine’s Day , the 1st line of address was correct however there was a 2nd line of address automatically wrote in as I reviewed my order and couldn’t change it , comes to the flowers getting delivered and they were taken to the 2nd line of address (which was the wrong address) the lady who they tried to deliver these flowers to returned them to the sender , sent and email to prestige flowers asking to redeliver the flowers to the correct address and I would cover the price of postage and anything else needed , never responded , phoned Monday morning on the 17th when they opened and was shocked at the customer service , explained the situation to the women on the phone and she said they were unable to resend or refund as they are an online florist , asked where the flowers had gone to and she couldn’t tell me or give me a phone number for whoever had them , so £55 wasted would not recommend !!

I ordered flowers for my disabled friends birthday. They did not arrive till next day so though the flowers were nice. It was disappointing for my friend. I got in touch with prestige and was told the courier had been on correct day. Impossible as my friend does not go out. I asked for a credit for the postage which I paid extra for next day delivery. Several emails later they have lost a customer. They had no proof the had tried to deliver. Really disappointed. Iv had a few problems in the past but always sorted

My daughter received a bunch of 6 dead roses with brown leaves and the already fallen ones included in bouquet it was nothing like the advertisement and the money her boyfriend spent for such an awful bunch of sticks is offensive avoid 100%

Flowers arrived dead. Complained, offered £10 credit on next purchase, as if. refused to refund. S75 issued and complaint to trading standards. Worst flowers ever, avoid. Numerous complaints on io.

I have used their services 5 times now on different occasions. It was always great. Flowers and gift box always arrived on time and in great conditions. The only time I had an issue, was when gift box was not sent with the flowers, but after contacting the Customer Service, the issue was promptly solved and gift delivered fast. Thanks Aaron for that. I really recommend their services, because they have good products, they are very professional, and they solve issues quickly.