Put in an order to sell currency at the London Bridge branch. Travelled in with the cash, only to be asked the amount when I arrived and immediately told that we didn’t have the requisite documentation to prove where the cash had come from. I am a lawyer and understand that they are required to comply with anti money laundering law and accordingly took proof with us. When we tried to show them the documents we had, they didn’t even look at them, and said they weren’t sufficient. When I asked what would be required, they said they couldn’t tell me as then I could just fake the documents ? I suggested that when people put an order online they should also provide a list of the compliance requirements to save people a wasted journey but again the manager told me that people would just fake the documents if they did that. I didn’t much like being accused of being a criminal, nor did I appreciate wasting my journey and the refusal to provide details of the information required. It was now clear that AceFX clearly didn’t want to actually buy our dollars (perhaps the rate was not preferable for them so they are instructed to reject transactions until it benefits them who knows)…we went to my bank instead where I was able to convert the dollars with no issues and at the same rate….

Efficient service. Helpful advice given by Hussnain. No complaints here.

Was served by rachel who was very helpfull & polite will come back again

Service is zero. There are two scumbags who consider themselves specialists. No politeness. But that's the point. That I gave them the money. To exchange Euros for British Pounds only 2000 Euros. I was hoping to get an immediate return from them for my refund in pounds. But those staff insisted only to transfer that refund in pounds to my bank account. As I was a person passing through the city of London, I accepted their offers. As the employees of this company demanded. I presented them with my bank, ATM card. On which is my bank account short code and account number, my name and surname are perfectly understandable. All I had to do was fulfill their request to write my address on the slip they gave me. I wrote down my residential address to those employees. Those persons promised that the money would be in my bank account the next day. But my money was not there. These employees didn't even bother to reply to my messages that I sent them. Until I took it and a day later I called them myself. Employees instead. To admit my mistake. They accused me of giving them my bad bank account details. Although I constantly told them. That it was them who wrote all the data from my bank card themselves. I needed my money urgently. But instead, I suffered losses and I was left to blame for the damage they did to me. I asked them for information on where I can apply. That they should be punished for what they did. I was only called by them and sent to the wrong place... I am still waiting for my money back.

Member of staff at the desk was rude and unhelpful, made absolutely no effort whatsoever. Used the service before and wasn’t impressed, but thought I’d give them a second chance, as maybe it was a one off. Total garbage for such a competitive market. Take your business to a company that actually values it.

Very happy with the service provided by Ace FX. The whole process from completing the order online to collecting the currency(the Canary Wharf office in my case) was straightforward and stress free. Plus the rate was very competitive. Would highly recommend.

Decent rate if you buy or sell online, used them for years even if the staff always seem grumpy, I've continued to use.

I was in need of some money for my holiday at shortish notice from somewhere I could actually pick up in person without too many problems. ACE-FX at London Bridge could fulfil that. Not the best rates compared to some of their competitors, but slightly easier to deal with. One slight downside is that in order to get a better rate you have to order in advance and then transfer the money so you can pick it up a day or two later.

I called Ace FX in the morning just after 9am asking whether I should buy my dollars in the shop or online. I was advised to buy online because there is a better rate. I did this and was able to collect my Dollars in the afternoon on the same day with photographic ID. Easy and seamless process.

very bad experience with their empoloyees. very rude and aggressive.