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Amanda

23 January 2024, 04:47

  • GB

DO NOT USE THIS COMPANY THEY ARE…

DO NOT USE THIS COMPANY THEY ARE FRAUDSTERS. In December 2023 We ordered paving that cost us £2250. We heard nothing more from them. We have tried phoning and emailing requesting a refund. On 14 January 2024 following another attempt to contact them I received an automated response to say the company had ceased trading and to contact my bank to request a chargeback. But we could reorder our goods from the new company that has now taken over ‘paving superstore limited’. Which is the same company with the same shameful directors as before. They should not be allowed to advertise their fraudulent website to innocent consumers. They should hang their heads in shame. In this current financial climate taking money from people who have worked hard to buy these products while knowing full well they cannot provide the goods is robbery. We are not guaranteed our money back from our bank. How they can sleep at night is beyond me. Their website should be taken down so that other innocent consumers don’t fall into their scheming trap.

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Dale Thomson

21 January 2024, 21:32

  • GB

Ordered paving worth almost £300 in…

Ordered paving worth almost £300 in October. Nothing till we chased in November. Then, despite numerous emails saying they were awaiting stock and then promising refund, the refund did not arrive and then found out they were out of business. The new business has the same directors as the old one listed on Companies House. Taking nearly £300 off us for nothing, is morally reprehensible. Seems like we were not the only ones. Do not buy from here.

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Jenny Maguire

17 January 2024, 22:56

  • GB

Please don't use this company

Please don't use this company. Ordered goods that didn't arrive. Hard to contact company and get any sense from them, but when I did get in touch finally they were difficult to deal with. In the end I said cancel the order. They then said Paving Superstore had gone bust, they are now trading under Paving Superstore Limited...same website??? Told me I had to claim money back from my credit card company, and that they hoped I'd reorder with them (standard letter sent in email). I would never use them again. What an immoral way to behave. BEWARE.

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chris cousins

13 January 2024, 23:48

  • GB

Shambles of an operation

Shambles of an operation , accepted my order never got anywhere near receiving goods , misleading delivery claims on website , very poor customer service, no communication, tried to cancel order but could not get an answer on the phone , no reply to email ,had to claim my money back through PayPal

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Rea Hill

13 January 2024, 15:30

  • GB

Do nor use this company, Fraudulent

Do nor use this company. Please check reviews on Google. Fraudulent and by the looks of things will be having lots of legal cases issued against them this year!!!!

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M C

10 January 2024, 19:51

  • GB

Awful

Very poor. This company don’t pick up the phone, or respond to emails or the live chat. Ordered paid for samples but the samples never arrived and I’m still chasing the cost of the mysterious samples from October. Could they be in the process of going under?

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ilcc

10 January 2024, 19:41

  • GB

Do you really want to risk your money with the same outfit?

Treat with a barrowload of salt the unverified positive reviews on this site. Check out the date of the last verified positive experience on Reviews.IO. Paypal is apparently being awkward with my credit card company; do you think they won't be over future refunds due from this outfit? The Directors of Anglian Garden & Building Ltd - the company trading as Paving Superstore (& with a separate, viewable profile on Trustpilot) - have failed to file any accounts covering beyond Sep 2021. Paving Superstore Ltd was established by the same Directors and incorporated in 2016. It was dormant & thus not trading up until October 2022 (I suspect their next accounts to be filed later this year will cover a dormant period too) but has been quite active over administrative detail recently. For Trustpilot: you have already verified my experience & can check out this information at Companies House for free. I anticipate Paving Superstore quickly flagging as 'harmful or illegal' the truth behind its spin of "logistical issues" & "a new and dynamic company." Edit: I acknowledge your family's response. You are presumptuous in assuming my understanding and do not have it in a similar way that I - & apparently others - don't have your apology for duplicity in continuing to solicit and take orders whilst staring at the clear writing on your walls. A glib reference to the voluntary chargeback arrangements that will not be successful for some, and previous ones to mere "inconvenience," simply add insult to injury. I wish that I could wish you well with your paper "transition" but note that your website 'transitioned' seamlessly some time ago.

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Marta Rybicka

10 January 2024, 19:36

  • GB

AVOID - THIEFS

I have placed an order back in October 23, which was not delivered. Cancel the order in November 23 still waiting for my refund.

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Terry

10 January 2024, 16:42

  • GB

shameful company

It should be illegal for company's to cease trading while still owing there suppliers and customers money. Avoid this awful company. Enjoy your county court judgments paving superstore.

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PPR

06 January 2024, 00:51

  • GB

Waiting for a refund...

Made an order for a significant amount of paving and then read the reviews on here. Emailed them and they got back to me straight away saying they were having a few issues. I decided on a refund which again was acknowledged by the company. This was the end of November and I've still not had my money back. I am also now not able to contact anyone. I've had to report this to my bank. I'm sure if you are reading these reviews, you know not to use this company.