Been waiting since beginning October 2023 for my delivery. They don’t answer the phone. Had an email promising delivery in two weeks on 18th October but nothing since! Now received an email saying the parent company has ceased trading and I need to get my bank to authorise a chargeback! Unbelievable!

I ordered on 14th December. Goods are stated as 7-10 days delivery on the website. I called them straight after the order given xmas was approaching to check the date of delivery. Their office was already closed and not taking customer calls at all. I have registered tickets via their online chat. Today I called and waited in a queue for 2 hours eventually getting to position 1. At the 2-hour point, the music stopped and it said I had 1 minute left and was then disconnected, the phone queue is just that. There is nobody at the end of the phone. Nothing has been delivered. I have no way to contact this company to even request a refund. The online chat robot takes your details and then simply stops. There is no actual response from customer services. Avoid.

Please never use this company. We purchased in good faith a full patio. Two weeks later couldn't fulfil order due to Haulage issues, which was a lie, the goods were no ex stock another lie. Failure to refund as promised a further lie, no response to emails or phone calls more lies. We have reported this fraudulent company. The stress and upset this company have caused us is unbelievable please never use them. We are still awaiting a refund

I placed an order of over £1,500 on the 11th October. I had hardcore, cement etc delivered and waiting to go. I emailed them to see when my order was going to be delivered and I finally got a reply on the 30th October to say there were delays with haulage deliveries. I waited and waited and then out of the blue on the 19th December I receive a refund. No explanation why or even an apology, just a refund. I’ve not got to order from somewhere else and wait until the weather improves to lay them. Joke of a company.

Same story as many on here. Goods ordered and no updates at all until 2 weeks later I spent 2 days trying to contact multiple times via email, online chat and phone. Their voicemail wasn’t taking any more messages, presumably as it was full of angry customers enquiring where their goods were. I finally had a response saying the goods would be late but with no set time that they would arrive. Cancelled and sourced from a reliable supplier who delivered very promptly. Still waiting for my refund more than 4 weeks later, and surprise surprise if they bother to answer at all, usually not, there is only vague assurances that the matter has been passed onto their accounts team. Have asked for the accounts team to contact me directly, still waiting. AVOID

Waited months for an order that "just does not have a delivery date yet". A refund was arranged 3 weeks ago, allegedly. They are not responding to emails now and I have to raise a dispute with my credit card company. Please avoid this site.

AVOID! Wish I had read the reviews here too. No customer service. Dont respond to emails and calls. Couldnt deliver but still not refunded after 14 days. Our order was to tile around my in laws bungalow, as my father in law is dying from cancer. They are a terrible company who are scamming customers. Do not buy from them

I ordered from "paving superstore" on the 10th November, where the delivery timeframe was 5-7 days. 20 days later and my slabs had still not arrived so I requested a refund on the 30th November. Despite contacting Ben Read (accounts manager) and Bruce Read, the MD, numerous times regarding the status of my refund, details have still not been forthcoming. Ben will ignore customers completely and not respond, whilst Bruce will generally respond, but refuses to answer legitimate questions with regards to the status of my £2068 that he is now holding illegally, and is extremely elusive and evasive with his responses. At present, they have a deadline of 29th December to issue a full refund or court proceedings will be filed the same day and my money will be recovered via legal avenues. As you can see from the Trustpilot reviews, this company is now flagging reviews that they deem harmful to their business in a desperate face saving exercise. It is quite clear this company is in serious trouble, and I strongly suspect they've gone bust. If you don't want to be ripped off avoid at all costs

Ordered £2k worth of paving slabs through this company, promised delivery with 14 days- no updates, no email responses, blocked us on social media so we couldn't make contact, no one answering calls... absolute shambles. THIS IS THE WORST COMPANY I HAVE EVER HAD THE EXPERIENCE OF DEALING WITH... ABSOLUTE SCAM, NOT LEGIT DO NOT ORDER THROUGH THEM. WE ARE STILL WAITING ON A REFUND- ORDER NUMBER 3005727 !!!!!!!!!!!!!! WILL BE REPORTING TO TRADING STANDARDS, I SUGGEST EVERYONE ELSE DOES BEFORE THIS COMPANY GOES BUST!!

This is a scam! We purchased sandstone that stated was in stock 2 weeks later we recieve and email to say unfortunately not in stock until december. We requested a refund as the job was alresdy being done. We chased and chased for the refund to be told it was an isue with paypal.. very odd to he honnest phoned back to speak to a lady who also said all she was dealing with is refunds. Seems this company is in financial trouble. Luckily we bought on a credit card who got our money back was over 2k. AVOID AS YOU WILL BE CHASING YOUR MONEY! NOT ONE GOOD REVIEW! Order number- 000007911